Receptionist

NHS; Newcastle upon Tyne; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Newcastle upon Tyne is seeking a part-time Receptionist Administrator to cover maternity leave. The role requires excellent customer service skills and clerical management in a busy GP practice. Ideal candidates should have GCSEs in English and Mathematics, along with experience in administration or customer service. The flexible working pattern offers 20-25 hours per week, and the position is fixed-term for 9-12 months.

Qualifications

• Experience working in a team is essential.
• Experience in an administration or customer service role is essential.
• Experience in medical reception work is desirable.

Responsibilities

• Provide a welcoming point of contact for all patients and visitors.
• Deliver efficient clerical and administrative support to the practice team.
• Operate and maintain essential practice administrative systems.

Skills

Polite and efficient public interaction

Good interpersonal, verbal and written communication skills

Courteous telephone manner and good keyboard skills

Education

GCSE English and Mathematics at grade C or above

ECDL (European Computer Driving Licence)

AMSPAR qualification

Job description

Job Summary

Oakfields Health Group is recruiting a Part‑time Receptionist Administrator (20–25 hours per week) to cover maternity leave for 9–12 months. Fixed‑term contract. Salary £12.80 per hour.

Join a growing, semi‑rural practice located in the Derwentside locality of County Durham. The practice has purpose‑built premises with easy access from Newcastle and Durham, on main bus routes, and free parking.

About You

Receptionist Administrator responsibilities include:

• Provide a welcoming point of contact for all patients and visitors, ensuring each individual accesses appropriate services or information.
• Deliver efficient clerical and administrative support to the practice team and associated community staff.
• Operate and maintain essential practice administrative systems and procedures, upholding confidentiality and data protection.
• Control all patient files and related admin to required quality standards in line with information governance, GDPR and DPA regulations.
• Maintain accurate records.
• Show excellent customer service skills, a good telephone manner and strict confidentiality.
• Have experience working in a GP Practice or healthcare setting (preferred).
• Be able to travel independently between both practice sites.

About Us

• Oakfields Health Group operates two surgery premises: Oakfields Health Centre and Dipton Surgery.
• Patient list of approx. 7,600.
• Core opening hours 08:00–18:30, Monday to Friday.
• Staff: 6 GPs, 3 Nurse Practitioners, 2 Practice Nurses, and 2 HCAs.
• Reception/admin/secretarial team across the two sites comprises 11 staff and 2 Service Managers.
• Excellent dispensing service at Oakfields Health Centre.
• Paper‑light SystmOne practice; consistently high patient satisfaction.

Job Details

Job Locations: Hamsterley Colliery (NE17 7SB) and Dipton Surgery (Front Street, Dipton, County Durham, DH99DA). Working Pattern: Part‑time, flexible. Reference Number: A0061‑25‑0010.

Responsibilities

• Provide a welcoming point of contact for all patients and visitors.
• Deliver efficient clerical and administrative support to the practice team and community staff.
• Operate and maintain essential practice administrative systems and procedures.

Qualifications & Experience

• GCSE English and Mathematics at grade C or above (or equivalent) – Essential.
• Experience working in a team – Essential.
• Experience in an administration or customer service role – Essential.
• Experience in medical reception work – Desirable.
• ECDL (European Computer Driving Licence) – Desirable.
• AMSPAR qualification – Desirable.

Skills and Competencies

• Polite and efficient public interaction.
• Work effectively without constant supervision.
• Initiative and flexibility to meet changing priorities.
• Good interpersonal, verbal and written communication skills.
• Courteous telephone manner and good keyboard skills.

Other Requirements

Background check: The role requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer

Oakfields Health Group – Hamsterley Colliery, Newcastle Upon Tyne, Tyne & Wear, NE17 7SB. Website: https://www.oakfieldshealthgroup.co.uk