Receptionist

Oxford Belfry - Reception and Nights; Milton Common; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel and spa in Milton Common is seeking a Receptionist to deliver exceptional customer service. This role includes greeting guests, managing check-in/check-out, and addressing enquiries in a friendly manner. Ideal candidates will have previous experience in a customer-facing position and possess strong time management and conflict resolution skills. The position offers various benefits including a free health club membership, professional training support, and family discounts in the hotel chain.

Benefits

Free health club membership

Discounts across The QHotels Collection

Family & Friends discounts

Support with training & professional qualifications

Various learning & development opportunities

Employee Assistance Program

Refer a friend scheme

FREE parking

Qualifications

• Experience in a customer-facing role is required.
• Strong conflict resolution skills.
• Ability to multitask effectively in a busy environment.

Responsibilities

• Greet guests and make a strong first impression.
• Assign rooms and manage check-in/check-out processes.
• Handle guest queries and complaints professionally.

Skills

Passion for customer service

Conflict resolution experience

Ability to work under pressure

Strong time management

Organisational skills

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff:

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND… much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel. You’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressure and multi-task
• Strong time management and organisational skills

Oxford Belfry Hotel & Spa is located in Thame, just outside Oxford and within close proximity to the Cotswolds. Our hotel is a 4*, 154‑bedroom property and has the Spires restaurant and bar & lounge area, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, tennis courts, and a relaxing Elemis spa.

We are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so if you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism!

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.