Receptionist

Train'd Up; Marlow; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare practice in the UK is seeking an apprentice to assist with administrative tasks and provide support to patients and the practice team. The role involves interacting with patients in a friendly manner, managing appointments, and ensuring effective communication. Ideal candidates should have good communication and organizational skills. This is a unique opportunity in a supportive environment.

Qualifications

• Good communication skills to interact with patients and healthcare professionals.
• Ability to assist with a variety of administrative tasks.
• Organizational skills to maintain appointment systems and filing.

Responsibilities

• Offer general assistance to the practice team and patients.
• Maintain security of practice premises.
• Process requests for appointments and consultations.
• Keep the reception area tidy.

Job description

Please note that this vacancy is an apprenticeship role.

Purpose of the role

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager / Practice Manager dependent on current and evolving practice workload and staffing levels:

Duties and responsibilities

• Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits, test results and telephone consultations and ensuring callers are directed to the appropriate route and/or Healthcare Professional
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter