Receptionist

Malmaison; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A boutique hotel chain in Manchester is seeking a friendly and passionate part-time Receptionist. You will be the face of the hotel, ensuring guests have the best experience possible. Your role includes managing inquiries and providing excellent service. Competitive pay and various benefits are offered, making it a great opportunity for personal growth within the hospitality industry.

Benefits

Heavily discounted Staff Room Rates

Discounted Friends and Family Room Rate

35% off dining

Fully funded Apprenticeship programmes

High Street Discounts

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Complimentary anniversary stays

Employee Assistance Programme

Qualifications

• Must have a natural hospitality charm and a passion for service.
• Strive to make guests' experiences the best they can be.
• Excellent communication skills and ability to handle queries.

Responsibilities

• Be the face of the hotel and set the tone for guest visits.
• Ensure high standards and deliver exceptional customer service.
• Manage queries and provide a memorable guest experience.

Skills

Hospitality charm

Passion for service

High standards of customer service

Job description

About the Location

• 70 bedrooms
• 80-seater Bar & Grill
• 116-seater rooftop bar & terrace
• 2 meeting rooms, seating up to 12

Situated on Albert Square, across from Manchester’s iconic Town Hall and just a stone’s throw away from Deansgate and some of the city’s most famous attractions. The original Northern Powerhouse! From the roaring mills of the cottonopolis during the industrial revolution to birth of the punk movement in the UK, its history is as diverse as it is complex. The city’s transition into the vibrant, inclusive, and creative cultural centre we see today began in the empty warehouses when the mills fell silent. Ravers replaced cotton reels as the disused expanses of the former industrial sites filled with the sound of Motown: Northern Soul was born. New life swept onto the cobbled streets and canals as mills were converted into award winning housing complexes which paid homage to their industrial past and allowed new, diverse communities to flourish. Manchester’s political and cultural past are evident wherever you go: from the steps of the iconic Free Trade Hall where Emmeline Pankhurst first roared her now famous slogan “deeds not words” to the city’s famous Northern Quarter and Canal Street where free thinking, creativity, inclusivity, and individuality flourish. Manchester looks forward as it continues to embrace innovation and change, push the boundaries of contemporary culture and art, and celebrate diversity. All whilst being fiercely proud of it’s industrial past and place as the powerhouse of the Industrial Revolution.

About The Role

Role: Receptionist, Malmaison

Rate of pay: Competitive Pay, Generous Company Benefits, Training & Development

Type of contract / hours: Part-time / 30 hours per week

Location: Manchester Deansgate

We are looking for a friendly, passionate and energetic receptionist to join the team at Malmaison.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Malmaison.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Malmaison the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Malmaison we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Malmaison – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Benefits

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone in the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

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