Receptionist

Marriott Manchester Victoria and Albert Hotel; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A renowned hospitality firm in Manchester seeks a customer-oriented individual to provide excellent service to hotel guests. The role involves greeting guests, checking them in and out, handling queries, and collaborating with departments to ensure a positive experience. The ideal candidate thrives in fast-paced environments and is eager to develop professionally. Prior experience with IT applications is beneficial. Join this vibrant team and contribute to creating memorable guest experiences.

Benefits

Meals & refreshments on duty

Uniforms

Performance-based incentives

Learning and development opportunities

Accommodation and food & beverage discounts

Recognition programmes

Qualifications

• Previous experience with IT applications is a plus.
• A warm and genuine attitude towards guests.
• Team-oriented mindset and willingness to grow.

Responsibilities

• Meet and greet all guests.
• Check guests in and out following company standards.
• Handle guest queries and complaints effectively.
• Communicate with other departments to enhance the guest experience.

Skills

Strong interpersonal skills

Customer service skills

Ability to work in a fast-paced environment

Job description

About Us

As the #1 leader in hospitality worldwide, Marriott International has 8,100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure.

Manchester Marriott Victoria & Albert Hotel, a striking Grade II listed iconic building in the vibrant Spinningfields District, offers 148 stylish hotel rooms and suites with modern amenities. The V&A is the home to Chop & Plant, our casual drinking and dining destination, offering a blend of Chop House classics and plant‑based dishes with a focus on local produce and sustainability. We have flexible event spaces, including an outdoor terrace, small boardrooms and banqueting for up to 200 people.

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Benefits

• Meals & refreshments on duty
• Uniforms
• Performance‑based incentives
• Learning and development opportunities
• Accommodation and food & beverage discounts across 7,300 Marriott hotels worldwide
• Recognition programmes

What You Will Be Doing

• Meet and greet all guests, and be their first interaction with the hotel
• Check guests in and out, according to company standards and procedures
• Verify guests Marriott Bonvoy number and ensure that this is correctly recorded on their reservation. If a guest is not a Bonvoy member, ensure that they are invited to enrol and benefits are clearly explained
• Ensure that all shift checklists and tasks are completed correctly
• Deal with all guest queries and complaints, escalating where necessary
• Direct all telephone calls / enquiries to the correct departments
• Communicate with other departments to create an excellent level of service for all guests
• Constantly try to exceed guest expectations and drive loyalty memberships

What We Are Looking For

• Warm and genuine individual who enjoys putting people first
• Team‑first attitude
• Strong interpersonal and customer service skills
• Individual that thrives in a fast‑paced and demanding environment
• Previous experience of IT applications
• Someone who wants to grow and develop within the company

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. We are committed to non‑discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.