Receptionist

HCA Healthcare; Manchester; On-site; GBP 26,000 - 27,000; Full time

Job summary

A leading healthcare provider in Manchester is seeking a Receptionist to provide a warm and knowledgeable service at a private GP clinic. Responsibilities include greeting patients, handling inquiries, and ensuring an efficient patient experience. Candidates should have excellent communication skills and experience with Microsoft Office. This full-time position offers a competitive salary and a range of benefits, including private healthcare and generous holiday allowances.

Benefits

25 days holiday each year

Private Healthcare Insurance

Private pension contribution

Season Ticket Loan

Cycle to Work scheme

Critical illness cover

Enhanced Maternity and Paternity pay

Corporate staff discount

Flexible health protection benefits

Qualifications

• Previous knowledge and experience in the hospitality service or healthcare industry would be advantageous.
• Excellent spoken and written English.
• Computer literate with proven experience of Microsoft Office and information systems.

Responsibilities

• Meet and greet all patients, visitors, GPs and staff and assist with their enquiries.
• Have a good understanding of the medical system and the relevant Microsoft Office programmes.
• Deal with face-to-face telephone and e-mail queries with excellent communication skills.

Skills

Customer Service

Multi‑line Phone Systems

Computer Skills

Medical office experience

Phone Etiquette

Education

Good general level of education to GCSE level or equivalent

Tools

Microsoft Office

Job description

Job Title : Receptionist

Location : Manchester

Full time : 37.5 hours per week

Shift times : Monday Friday

Permanent

Salary : 26052 to 26486 depending on experience

We’re looking for a Receptionist to join our Primary Care Team based at our prestigious private GP Clinic in Manchester.

As a Receptionist you’ll be the welcoming face of the company. You will be required to provide a warm, friendly and knowledgeable service at all times, as well as being immaculately presented in front‑of‑house uniform. You will be expected to provide an efficient patient experience from start to finish.

Above all else, we’re committed to the care and improvement of human life. This guiding vision influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Others may think this is just a role in Reception but to us you’ll be part of a wider team with a unique sense of purpose – one that helps improve lives on a daily basis.

What you’ll do

• Meet and greet all patients, visitors, GPs and staff and assist with their enquiries.
• Have a good understanding of the medical system and the relevant Microsoft Office programmes.
• Issue clients with the necessary paperwork and explain forms.
• Deal with face‑to‑face telephone and e‑mail queries with an excellent telephone manner and communication skills.
• Work collaboratively with the Registered Manager and Clinical staff to deliver the patient journey.
• Be visible, accessible and approachable for staff, patients and the public and ensure effective communication and resolution of any on‑site enquiries or escalation of complaints to the Senior Receptionist. In this role you will learn from our leading experts and will contribute the vital care of our patients as a valued member of the HCA Group.

What you’ll bring

• Previous knowledge and experience in the hospitality service or healthcare industry would be advantageous.
• Good general level of education to GCSE level or equivalent: 5 GCSEs or more preferred at C grade or above.
• Excellent spoken and written English.
• Computer literate with proven experience of Microsoft Office and information systems.

Why HCA UK

Originally founded over 50 years ago by Dr Thomas Frist, HCA has become one of the world’s leading healthcare providers in the UK. We are one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multi‑site established healthcare group, we can offer you unrivalled opportunities for career progression through internal and external courses as well as working conditions that prioritise both your mental and physical wellbeing.

By caring for our employees we empower them to provide exceptional care for our patients. That’s why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Receptionist you’ll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service with the option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities, including maternity packages at The Portland.
• Comprehensive range of flexible health protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Culture and values

At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients and each other.

Our mission is simple: above all else, we’re committed to the care and improvement of human life – a clear statement that extends to both our patients and colleagues. To achieve this we live and breathe four core values:

• Unique and Individual: We recognise and value everyone as unique and individual.
• Kindness and compassion: We treat people with kindness and compassion.
• Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.
• Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.

Reasonable adjustments

We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process and in the workplace to anyone that needs them.

Key Skills

• Multi‑line Phone Systems
• Customer Service
• Computer Skills
• QuickBooks
• Medical office experience
• Office Experience
• 10 Key Calculator
• Dental Office Experience
• Front Desk
• Administrative Experience
• Medical Receptionist
• Phone Etiquette

Employment Type : Full‑Time

Experience : years

Vacancy : 1