Receptionist

Genting Casinos UK; Luton; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading leisure company in the UK seeks a friendly and professional receptionist to join their team in Luton. The role requires strong communication and customer service skills, with a focus on welcoming guests and assisting them with check-in processes. Previous reception experience is preferred, although not mandatory. The position offers flexible working hours, including weekends and nights, along with a variety of employee benefits to support your wellbeing and development.

Benefits

Private GP helpline

Discount portal for retailers

Pension scheme

Life assurance

Employee assistance programme

20% discounted gym membership

Mental health support

Qualifications

• Previous reception experience is preferred, but not essential.
• Ability to work flexible hours including nights and weekends.

Responsibilities

• Welcome guests and greet all visitors in a professional manner.
• Manage guest check-in and perform admin tasks.
• Provide outstanding customer service.

Skills

Strong communication skills

Excellent customer service skills

Good IT skills

Professional telephone manner

Interpersonal skills

Job description

Are you a friendly person who can warmly welcome our guests? Have you got strong communication skills? A fantastic opportunity has arisen for a receptionist to join our team. As front-of-house, it is essential that you are able to provide outstanding customer service and support to our guests whilst working on an array of tasks including guest check-in and administration. Previous reception experience is preferred, but not essential.

Responsibilities

• Meeting and greeting all visitors in a professional and courteous manner.
• Good IT skills.
• Excellent customer service skills.
• A professional telephone manner.
• Strong communication and interpersonal skills.
• Being flexible and able to work a variety of shifts including night shifts and weekends.

About the Company

Genting Casinos is one of the UK's most popular leisure businesses and is proud to deliver outstanding service to our customers in our casinos nationwide. As part of the Genting Group, which employs 62,000 people worldwide, we are passionate about our values and providing our colleagues and customers with a fantastic experience.

Compensation & Benefits

In return for your commitment, we offer an excellent salary, development opportunities and a wide range of employee benefits – read more details below. As well as an excellent salary, we are dedicated to providing our colleagues with a vast range of benefits including:

Company Funded Benefits

• Private GP helpline.
• Discount portal for popular retailers, restaurants, leisure and more.
• Pension scheme.
• Life assurance.
• Employee assistance programme – A confidential helpline providing 24/7 advice and counselling whatever the issue.
• 20% discounted gym membership.
• Mental health support.
• Family‑friendly and wellbeing policies.

Flexible Benefits

• Designed for employees to choose the best package for their personal needs.
• Health Cash Plan (level 1 is company funded).
• Critical illness cover.
• Dental insurance.
• Travel insurance.
• Health Screening.

Rewards, Recognition, Development, and Events

• Career development opportunities.
• Genting Academy – online learning portal.
• Long service awards.
• Staff social fund.
• Annual company Christmas present.
• A range of social engagement activities such as a company-wide pub quiz, Croupier of the Year Awards, and a 5‑a‑side football tournament.
• Subject to eligibility.