Receptionist

Dominus; London Borough of Southwark; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Staff rate across Dominus/Marriott品牌

Development opportunities

Employee Assistance Program (EAP)

Season Travel Ticket Loan

Cycle To Work Scheme

Refer A Friend Scheme

Annual leave enhancement based on long

Job summary

The Dixon Tower Bridge, Autograph Collection, operated by Dominus, is seeking a guest-focused hospitality professional for frontline duties in a boutique hotel setting.

You will welcome guests, handle inquiries, and provide personalized recommendations while maintaining system accuracy and a high level of service. Experience in upmarket settings and proficiency with Opera PMS are assets.

Qualifications

• Experience in guest-facing roles in hospitality is preferred.
• Proficiency with MS Office and property management systems such as Opera is advantageous.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Provide an efficient and welcoming experience on arrival and departure.
• Attend to guest comments promptly and respond to inquiries.
• Offer bespoke recommendations based on guest preferences and maintain knowledge of hotel facilities and promotions.
• Ensure data accuracy and complete tasks on the shift list with proper handover.
• Familiarity with Marriott Global Source, Guest Voice, and related systems is advantageous.
• Participate in departmental meetings and uphold safe working practices.

Skills

Guest service experience

MS Office

Opera PMS knowledge

Strong communication

Interpersonal skills

Time management

Tools

Opera PMS

Job description

The Dixon, Tower Bridge,a boutique style hotel part of Autograph Collection Hotels opened its doors in late 2018. Taking center stage in the Tower Bridge neighborhood on Tooley Street, The Dixon, Tower Bridge, Autograph Collection is the new cultural hub for the capital’s center of artistic activity.

Named after John Dixon Butler, the architect who originally constructed the building in 1905 as a Magistrates Court and police station, the hotel takes inspiration from the area’s vibrant cultural heritage, while also capturing its new wave of creative cool.

• The 193 rooms will redefine the traditional boutique hotel by seamlessly incorporating the local neighborhood's culture through an artful mix of heritage design. Think simple brickwork, tall windows and modern furniture from British designers that will sit alongside more classic pieces, whilst curated artworks from local artists will hang on the walls.
• Cleverly reflecting the buildings purpose as a courtroom, the restaurant will serve as a neighborhood oasis that will welcome not only hotel guests but also the local trade.

What we offer

• Staff rate across all Marriott brands and across the Dominus hotel portfolio
• Your Inspirational Stay – a night in the hotel and enjoy dinner, bed and breakfast with a plus one (T&C's apply)
• Additional annual leave entitlement based on length of service
• Impact Day, paid day to support your charity of choice
• Development opportunity across the Dominus hotels portfolio, including Marriott and Hilton brands
• Staff events and recognition schemes
• Access to Employee Assistance Program (EAP)
• Season Travel Ticket Loan
• Cycle To Work Scheme
• Refer A Friend Scheme – get rewarded when they join the team
• A collaborative team culture where people thrive together and a place where you can be your true authentic self

Key Responsibilities

• Extends an efficient and welcoming experience both upon arrival and departure.
• Attends to any guest comments brought to their attention and deals with these efficiently and courteously. Readily available to attend any quest questions and enquires providing adequate response to them.
• Has the ability to offer insightful and bespoke recommendations based on individual guest preferences and be able to maintain a high level of product and service knowledge in order to best serve and facilitate guest requests.
• Ensures that data accuracy standards are followed.
• Is able to complete all tasks on his / her designated task list in a timely and efficient manner while ensuring all necessary follow-up and communication is complete prior to ending a shift.
• Understands and is fully conversant with the systems in use, standards of performance and job description. Understands and is conversant with the Computer Systems in place, Marriott Global Source, Guest Voice and any other relevant systems.
• To contribute to regular departmental communications meetings ensuring objectives are reviewed and results monitored and minutes recorded as required by the Front Office Manager.
• To be aware and comply with safe working practices as laid down under the Health and Safety Act as applicable to your place of work. This will include your awareness of any specific hazards at your work place.
• Demonstrates excellent knowledge of room categories, hotel facilities, rates, packages and any ongoing promotions.
• Maximises occupancy and uses up-selling techniques to promote the hotel.

About you

• Previous guest exposure in the Tourism and Hospitality industry, preferably in an upmarket setting
• Good knowledge of MS Office, and hotel PMS systems such as Opera is an advantage
• Strong communication skills through a variety of means
• Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
• An empathetic and a professional approach at all times
• Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
• High attention to detail and accuracy – great at managing one's own time