Receptionist

Forest Park Country Hotel And Inn; Liss Forest; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

TipJar

Food discount

Accommodation discount

Annual stay £1

Employee assistance

Hero of the month

Hero of the year

Job summary

Coaching Inn Group in Brockenhurst, England, is looking for a friendly receptionist to join our team. If you enjoy delivering warm hospitality, you will help guests with check-in, queries, and local information while working in a busy, welcoming environment.

Experience is not essential, but being a team player, eager to learn, and comfortable using computers and hotel systems will help you succeed. We value work/life balance and offer training and career development opportunities.

Qualifications

• Friendly, energetic personality and willingness to learn.
• Able to work in a team and independently when needed.
• Comfortable using computers and different systems.
• Able to proactively answer guests questions in person, on the telephone and by email.
• Good time management and organisational skills.

Responsibilities

• Greet and assist guests during check-in and check-out.
• Answer guest queries in person, by phone or email to ensure a memorable stay.
• Provide information on local attractions and services.

Skills

Teamwork

Guest service

Communication

Proactive

Computer skills

Tools

Hotel systems

POS systems

Job description

• Work/Balance? A genuine belief in work/life balance and an understanding of working together to promote flexibility
• Tips? A Tronc scheme with 100% of gratuities distributed to our teams every week via TipJar
• Reward? We have fantastic Hero of the month and Hero of the year schemes
• Discounts? Up to 50% discount off food across all of our hotels and 50% off accommodation
• Something different? Annual stay for £1 offer
• Personal support? Employee assistance programme and wellbeing support

At the Coaching Inn Group, we have one mission – to deliver Hospitality from the Heart.

To help us with this, we are looking for fantastic and talented people that have a passion for delighting our guests and providing truly memorable moments

The Coaching Inn Group is the premier operator of historic Coaching Inns and premium destination hotels in beautiful market towns and beauty spots across the UK, and we have been highlighted as one of the Top 25 Companies to Work For.

We are looking for a talented Receptionist to join our team.

Who are we looking for?

• Fun, bubbly and energetic people. Experience is not essential, but an eagerness to do well is.
• Working well in a team, but can also use your own initiative
• Comfortable using computers and different systems
• Able to proactively answer guests questions in person, on the telephone and via email
• Great time management and organisational skills

Our hotels are located in picturesque market towns and operate with a bustling food and beverage offering, coupled with a busy bedroom trade. We are the marquee venue in each of the towns we are in, and provide a vibrant and exciting environment that also celebrates the history of our magnificent buildings.

Our people are what brings these experiences to life. Every person that works within the Coaching Inn Group are passionate about what they do, delivering exceptional service, superior knowledge and a drive to delight every single guest.

We offer award winning training and career development. We just ask that you bring a ‘can-do’ attitude, a desire to exceed expectations, a bubbly and outgoing personality, and we will help you to unlock your potential and reach new heights in your career.

IND03

Receptionist • Brockenhurst, England, United Kingdom