Receptionist

Platinum Recruitment NI Ltd; Lisburn; On-site; GBP 10,000 - 40,000; Full time

Job summary

A recruitment agency in Northern Ireland is seeking a customer service representative to support the Arts Service. Responsibilities include administering events, handling customer inquiries, and managing databases. Ideal candidates will have experience in customer service and relevant qualifications, such as GCSEs and NVQs. This role requires flexibility with shift patterns and compliance with health and safety standards.

Qualifications

• Minimum one year’s experience in a customer service environment or receptionist post.
• Must provide original certificates as proof of all qualifications listed on CV.
• Demonstrated experience if qualifications are not held.

Responsibilities

• Operate booking/cash and room hire systems and maintain Arts Service programme information.
• Update and maintain live events sections of the council’s websites.
• Provide administrative support including customer database maintenance.
• Conduct market research and marketing activities for promoting Arts Service.
• Assist with security of exhibitions and council assets.
• Prepare Island Arts Centre for programmed activities and events.
• Comply with Health & Safety legislation and council policies.
• Cover staff breaks and work unsociable hours when required.

Skills

Customer service experience

Reception skills

Database experience

Education

5 GCSE passes at Grade A-C

NVQ Level 2 in administration or equivalent

Job description

Deal with the public, in person and by telephone in accordance with the council’s Customer Care Standards, dealing with first-hand client enquiries, problems, difficulties or complaints and record as appropriate to ensure a high level of customer service provision.

Responsibilities

• Operate a range of computerised booking/cash and room hire systems and undertake the uploading and maintenance of all Arts Service season programme information to the computerised Box Office system
• Update and maintain the live events sections of the council’s websites for all Arts Service events and activities
• Provide administrative support for the Arts Service including, the maintenance of customer databases; coalition and evaluation of customer satisfaction surveys and additional features of the computerised Box Office system
• This includes market research and marketing activities for the promotion of the Arts Service, including telesales and audience development initiatives
• Promote of all Arts Service events and activities and other council services and special events and assist at events, as required
• Assist with the security of exhibitions and other assets of the council by being vigilant and reporting occurrences to the Arts Administration Coordinator, Arts Administration Assistant or daily Duty Officer
• Undertake the opening/closing of Island Arts Centre in conjunction with the Arts Attendant ensuring the venue is prepared for all programmed activities and events
• Ensure all Health & Safety legislation, published relevant guidelines and council Health & Safety policies and procedures are complied with in relation to the services and activities within ISLAND Arts Centre
• Participation in the interchange of duties to cover staff breaks, sickness, leave and staff vacancies, etc.; working shift patterns and unsociable hours when required

Skills and Qualifications

• One year’s experience in a customer service environment or receptionist post
• 5 GCSE passes at Grade A-C, NVQ Level 2 in administration or equivalent (Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV)
• Where applicants do not hold the qualifications as outlined, they must demonstrate a minimum of three years’ experience.
• A working knowledge of computer packages to include database experience.