Receptionist

Grosvenor Casinos; Lancashire; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Induction and training

Career progression

Job summary

Grosvenor Casinos is seeking a Receptionist to welcome guests and set a positive first impression on arrival. You will engage with guests, answer questions, and help create a memorable casino experience in a fast-paced environment.

The role requires a genuine hospitality mindset, the legal right to work in the UK, and flexibility for night shifts and weekends within a 24/7 operation.

Qualifications

• Positive, can-do attitude and passion for entertaining customers with high service levels.
• Experience in a hospitality role is required.
• Legal right to work in the UK and minimum age of 18.
• Availability for night shifts and weekends in a 24/7 casino environment.

Responsibilities

• Set a welcoming tone for guests as they enter the venue and greet them warmly.
• Ensure guests feel valued and attended to throughout their visit.
• Support smooth front-desk operations and assist guests with questions.
• Contribute to a lively, engaging atmosphere and handle guest inquiries professionally.

Skills

Positive attitude

Hospitality experience

UK work rights 18+

Night/weekend availability

Job description

Overview

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And above all, they come for the that exhilarating feeling where anything can happen.

Grosvenor Casinos sit at the heart of communities across the UK, and our ambition is clear - to become the UK’s most loved casinos. It’s our people who bring that ambition to life - setting the tone on the casino floor, creating energy and delivering breathtaking moments that keep guests coming back.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

Responsibilities

As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team.

With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note.

Your role goes beyond typical reception duties; you’ll create a memorable, engaging atmosphere that exceeds our guests' expectations.

You’ll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

Qualifications

Skills & Experience Needed:

• Positive, can-do attitude and real passion for entertaining customers and delivering exceptionally high service.
• Experience in a hospitality role.
• Legal right to work in the UK and minimum age of 18.
• Availability for night shifts and weekends, with flexibility within a 24/7 casino environment.

Benefits

As a part of The Rank Group, Grosvenor Casinos combines a vibrant, premium casino experience with outstanding benefits and exciting career progression within a leading leisure brand.

• Rewards that keep the excitement going – From team incentives and competitions to everyday perks, we make sure your effort is recognised and rewarded.
• A strong start that sets you up to win – Our induction gives you the confidence, knowledge, and support you need to hit the ground running, with ongoing learning to keep building your skills.
• Work with energy and variety – No two days are the same. You’ll help shape how we do things, and make a real impact by bringing ideas to life and playing a key role in what matters.
• High standards, achieved together – We set the bar high and support each other to reach it – but we do it as a team, not in competition. Because when one of us wins, we all do.
• Room to grow and move forward – Whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities to progress within Grosvenor Casinos and The Rank Group.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.