Receptionist

The QHotels Collection; Kenilworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel collection in Kenilworth is seeking a dedicated customer service agent to be the first point of contact for guests, ensuring satisfaction and handling check-in and administrative tasks. Candidates should have prior experience in customer-facing roles and demonstrate strong organizational and conflict resolution skills. The position offers various perks including health club membership and training support.

Benefits

Free health club membership

Discounts across the hotels

Support with training and qualifications

Employee Assistance Program

Referral scheme

Free parking

Qualifications

• Experience in a customer-facing role.
• Ability to handle conflict and complaints professionally.
• Strong time management and organizational skills.

Responsibilities

• Greet guests and manage check-in procedures.
• Handle guest enquiries and complaints professionally.
• Perform basic administrative duties and billing.

Skills

Customer service passion

Conflict resolution

Time management

Multi-tasking

Organizational skills

Job description

Do you thrive on delivering outstanding customer service?

Are you a natural people person?

The important stuff

• Free health club membership (T&Cs apply)
• Discounts across The QHotels Collection
• Family & Friends discounts in hotels across The QHotels Collection
• Support with training & professional qualifications, including course fees!
• Various learning & development available
• Access to an Employee Assistance Program – Hospitality Action
• Refer a friend scheme
• FREE parking
• AND……much, much more!

What will I do?

You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquires/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Is this the role for me?

• Passion for customerservice
• Have worked in a customer facingrole
• Conflict resolutionexperience
• Ability to work underpressure and multi-task
• Strong time management and organisational skills

Curious to find out more?

Chesford Grange Hotel & Spa is located in Kenilworth, close to Warwick and is a 4*, 205‑bedroom property. Our hotel has The River Room restaurant, the Manor & terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.