Receptionist

NHS; Huntingdon; On-site; GBP 10,000 - 40,000; Part time

Job summary

A local healthcare provider in Huntingdon is seeking an enthusiastic Receptionist to join the team, providing care to around 8,800 patients. Responsibilities include welcoming patients, managing enquiries, booking appointments, and various administrative tasks. The ideal candidate has previous reception experience and good communication skills. This part-time position offers a permanent contract and is essential for efficient healthcare delivery.

Qualifications

• Previous reception experience is essential.
• Understanding of general practice is advantageous.
• Customer Service Qualification is desirable.

Responsibilities

• Welcome patients, assist with enquiries, and direct appropriately.
• Answer telephones and manage communications per protocol.
• Book appointments via phone or in person.
• Process patient deductions and requests for notes.
• Handle repeat prescription requests accurately.

Skills

Good numeracy/literacy skills

Good IT skills

Good communication skills

Ability to multi-task

Ability to work under pressure

Reliable/dependable

Team Player

Discreet

Flexible

Good record of attendance

Education

Good standard of general education

Job description

Job summary

We are looking for an enthusiastic individual to join our existing Reception Team providing high levels of patient care to our registered list of approx 8800 patients.

Job responsibilities

• Welcome patients at the main reception desk, assist with their enquiries or direct accordingly.
• Answer telephones, assist with enquiry or direct calls appropriately, record and pass on messages to members of the Primary Health Care Team in accordance with Practice Protocol.
• Book appointments as appropriate via contact over the telephone or in person.
• Deal with queries according to guidelines laid down by Practice Policy.
• Process patient deductions and prepare paper notes for return to PCSE.
• Process requests for the return/collection of patient notes from offsite storage provider.
• Process repeat prescription requests received online/via email.
• Varied general administration duties as required, in order to aid the achievement of targets.

Postscript: This is a summary of key tasks, and is not intended as a comprehensive description of duties of the post. The post holder may be required to undertake other duties which are not specifically mentioned above. Any significant changes to this job description will be made in consultation with the post holder.

Person Specification

Experience

• Previous reception experience

Skills and Attributes

• Good numeracy/literacy skills.
• Good IT skills.
• Good communication skills.
• Ability to multi‑task.
• Ability to work under pressure.
• Reliable/dependable.
• Team Player.
• Discreet.
• Flexible.
• Good record of attendance.

Qualifications

• Good standard of general education

Desirable

• Previous general practice experience
• Customer Service Qualification

Employer details

Wellside Surgery

45 High Street

Sawtry

Huntingdon

Cambridgeshire

PE28 5SU

https://wellside.org.uk/

Details

Date posted: 25 November 2025

Pay scheme: Other

Salary: Depending on experience

Contract: Permanent

Working pattern: Part-time

Reference number: A1680-25-0005