Receptionist

Champneys Forest Mere; Horsell; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading wellbeing brand in Horsell is seeking a guest services coordinator to manage check-ins, financial transactions, and enhance guest satisfaction while promoting wellness services. Ideal candidates will have excellent communication skills and a keen attention to detail. The position offers various wellness incentives and benefits, ensuring a healthy work environment.

Benefits

Health and wellness incentives

Discounted stays for friends and family

Complimentary Spa Day after probation

Qualifications

• Strong communication skills for greeting guests.
• Ability to manage financial transactions accurately.
• Attention to detail for client accounts and robe controls.

Responsibilities

• Welcome guests and complete the check-in process.
• Administer payments and provide receipts in line with regulations.
• Ensure guest satisfaction at check-out and address comments.

Job description

Responsibilities

• Greeting guests with a warm welcome and ensuring the courteous and efficient process of checking‑in, completing the correct registration procedure including offering a tour where appropriate and explaining the welcome pack.
• Correctly and in line with GDPR, receive and administer financial payments, ensuring guests are provided with receipts, merchant copies are filed and stored in line with governing regulations.
• When checking‑out guests, ensure all client accounts are settled in full, robe controls maintained, and guest satisfaction is checked. Where comments are raised, share these with your team and where appropriate enact actions for correction.
• Monitor CCTV to ensure the safety of bathers in the pool and other areas.
• Monitor headcounts every hour to ensure the maximum bather load is not exceeded.
• Support with conducting pool tests should a member of the fitness or maintenance team not be available (must be trained).
• Where guest walks are in place, support or lead these where required.
• Close any open folios and settle classes on the system.
• Upsell additional services and items, manage channels to ensure yield management.
• Assist in scheduling of spa colleagues and services.
• Take responsibility for pre‑bookings and bookings of all spa services offered and ensure that billing of guest services is carried out correctly and in a timely manner.
• Ensure full knowledge of residential, day packages and services.
• Keep up to date on promotional offers and sell services to guests as per targets set, supporting the team in achieving sales targets.

Benefits

Being the iconic wellbeing brand that we are, you should expect benefits that match our simple vision; to make you feel happier and healthier inside and out.

• Health, Wellness and Wellbeing incentives
• Digital fitness programmes
• Nutrition guides and recipes
• Self‑guided meditation
• Wellbeing podcasts
• Champneys experiences (overnight stay or ultimate spa day experience)
• App for all schedules, timesheets, annual leave and all important things you need at your fingertips.
• In‑house social media connecting our Champneys Family
• Employee Assistance Programme offering counselling sessions and legal advice if required
• Motivating, rewarding and engaging colleague events
• Discounted stays for you, your friends and family at any of our properties
• Complimentary Spa Day on completion of your probationary period
• 50% discount on all Champneys products
• Great discounts on our partner products Elemis and Clarins
• Discounted membership to our exceptional health clubs
• Merlin Entertainments attraction
• Introduce a friend incentive
• Long Service celebrations
• Free parking [Hotels and Resorts only]
• Professional uniform