Receptionist

Arnold Clark Group; Hanley; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading automotive service provider in Stoke on Trent is seeking a Weekend Receptionist, known internally as a Customer Experience Host. This part-time role involves welcoming customers, managing inquiries, and providing outstanding service. Essential skills include a fantastic telephone manner and excellent interpersonal skills. The position offers various benefits, including generous holiday allowance and training opportunities.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Qualifications

• Fantastic telephone manner and ability to engage with customers.
• Excellent interpersonal skills for in-person communication.
• Willingness to deliver outstanding customer service.

Responsibilities

• Act as the first point of contact for customers both in person and over the phone.
• Manage a high volume of customer calls and inquiries.
• Ensure customer areas are tidy and presentable.

Skills

Telephone manner

Interpersonal skills

Customer service orientation

Organisation and multitasking

Tools

Cisco telephony

Microsoft Office

Job description

We’re recruiting for a Weekend Receptionist to join our Vauxhall branch in Stoke on Trent.

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours:

Part time: Saturday 8.30am - 6pm & Sunday 11am - 5pm

About the role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face‑to‑face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Essential skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi‑task

Nice to have (but not essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make‑up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.