Receptionist

Hallmark Care Homes; Hagley; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Real Living Wage Employer

Annual salary reviews

Joining bonus

Enhanced bank holiday pay

Refer a Friend £1000 referral bonus

Westfield Cash back plan

Induction and professional development

Free Nurse PIN subscription renewal

Free RCNi Nurse subscription

Free uniform

Free Blue Light Card

Job summary

Hallmark Luxury Care Homes is seeking a friendly and professional Receptionist to be the first point of contact for residents, families and visitors. You will maintain a welcoming atmosphere and support front-of-house operations in a care home setting.

Key duties include greeting guests, assisting with administrative tasks, coordinating mail and supporting training activities within the home. This role requires a warm, organised individual with excellent communication skills and a commitment to

Qualifications

• Compassionate, empathetic approach to residents.
• Strong communication with residents, families and colleagues.
• Team player who contributes to a positive work environment.
• Willingness to undertake training and development opportunities.
• Experience in reception and front-of-house service.

Responsibilities

• Welcome residents, families and visitors with warmth and professionalism.
• Provide administrative support and assist with inquiries and tours.
• Manage mail and assist with training coordination within the home.

Skills

Compassionate

Excellent communicators

Team players

Training mindset

Experienced receptionist

Job description

Join Our Big Hearted Team as a Warm and Welcoming Receptionist at Hallmark Luxury Care Homes!

About Us

At Hallmark Luxury Care Homes, we are dedicated to cherishing every moment and providing exceptional care that supports residents to live each day to the fullest. We believe in celebrating the privilege of ageing and embracing it with open arms. Since our inception in 1997, we have been committed to delivering outstanding care across all our homes in England and Wales.

As a family-run provider, we understand the importance of nurturing relationships, and that’s why our care revolves around family values. Each of our homes is equipped with innovative facilities and supported by a dedicated care team, ensuring a comfortable stay alongside the highest quality care available.

About You

We are looking for individuals who are:

• Compassionate and empathetic, with a genuine interest in caring for others.
• Excellent communicators, able to engage with residents, families, and colleagues.
• Team players who contribute positively to the work environment.
• Willing to undertake training and development opportunities to enhance skills.
• Outstanding: Our team is highly rated by residents, relatives, and our communities, and we need someone who can uphold this reputation.
• Ethical: You do things the right way, living by our Charter and values.
• Experienced: You have a background in reception and experience working in a team, ensuring a smooth and welcoming front-of-house service.

About The Role

Are you a friendly, professional, and organised individual looking to make a positive impact in a care home setting? In this role, you'll be the first point of contact for our residents, families, and visitors, ensuring a welcoming and professional atmosphere at all times.

Shift Pattern: 8:00am to 6:30pm, 4 days out of 7, with alternate weekend working required.

Who You Are

• Outstanding: Our team is highly rated by residents, relatives, and our communities, and we need someone who can uphold this reputation.
• Diligent: You do things the right way, pay attention to the small details and check all our records are up to date and compliant.
• Experienced: You have a background in reception and experience working in a team, ensuring a smooth and welcoming front-of-house service.

Key Responsibilities

• Welcoming Presence: Ensure the reception area presents a friendly and professional image of the home, greeting all visitors with warmth and efficiency.
• Administrative Support: Assist the Business Administrator with various administrative tasks and support the Customer Relationship Manager with sales enquiries and home tours.
• Mail Management: Ensure residents receive their post promptly and prepare all outgoing mail daily.
• Training Coordination: Help coordinate training within the home, ensuring team members are aware of available courses and opportunities for development.

Rewarding You With Benefits That Truly Matter

At Hallmark, we believe our people are at the heart of everything we do. That’s why we’re committed to offering benefits that genuinely make a difference to your life. We listen to our team, understand what matters most, and support you every step of the way - physically, mentally, and financially.

What You Can Expect

Financial Wellbeing & Security, Career Growth & Development, Recognition & Appreciation

• Competitive pay - we are proud to be a Real Living Wage Employer (or above)

• Annual salary reviews

• Joining bonus available in some homes

• Enhanced pay for working bank holidays (in care homes)

• Refer a Friend Scheme - earn up to £1000 for each successful referral

• Enrolment onto our Westfield Cash back plan

• Excellent induction and continuous professional training & career Development Pathways

• Free Nurse PIN subscription renewal & Free RCNi Nurse subscription (if required)

Extra Perks You'll Love

• Free uniform

• Free Blue Light Card

Reap the Rewards

Your dedication and hard work will be celebrated with a competitive salary, outstanding training and development opportunities, and a supportive work environment. But that's not all! Here's what else you can expect:

• Valued as our Greatest Asset: Be part of a values-driven company that puts people first.
• Skyrocket Your Career: Avail yourself of industry-leading training and development, propelling your career to new heights.
• Wellness Matters: Enjoy excellent benefits, including a pension, life assurance, and optional healthcare.
• Exclusive Perks: Embrace our rewards and discount scheme - Hallmark Rewards.
• Balance is Key: Experience a fulfilling work-life balance, nurturing your well-being.

At Hallmark Luxury Care Homes, we believe in the power of hospitality to enhance the lives of our residents.

By joining our team, you become part of our bighearted community, where you'll receive the support and encouragement you need to thrive in your role.

Hallmark Luxury Care Homes is committed to promoting equal opportunities in employment and in the workplace and welcomes applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process.