Receptionist

Ealing, Hammersmith and West London College; Greater London; On-site; GBP 26,000 - 30,000; Full time

Job summary

A prominent educational institution in Greater London is seeking friendly and professional Receptionists for two positions: full-time and part-time. You will deliver an effective reception service, ensuring excellent care and acting as the first contact point for students and visitors. Responsibilities include handling enquiries, coordinating visitor sign-ins, and providing outstanding service. The roles offer benefits such as generous leave, pension schemes, and professional development opportunities.

Benefits

Generous annual leave entitlement

Local Government Pension Scheme (LGPS)

Eye care vouchers

Cycle to Work scheme

Interest‑free loans for season tickets and computers

Continuous Professional Development (CPD) opportunities

Access to Perkbox, staff rewards platform

Employee Assistance Programme (EAP)

Discounts at the College’s hair and beauty salon

Qualifications

• Experience in a customer-facing role, preferably in an educational environment.
• Friendly and professional demeanor.
• Ability to handle enquiries and manage complaints effectively.

Responsibilities

• Provide a welcoming reception and switchboard service.
• Handle enquiries in person, by telephone, and via email.
• Coordinate visitor sign-in and issuing student ID cards.

Skills

Customer care skills

Communication skills

Problem-solving skills

Job description

Position Details

Two Receptionist opportunities are available: one full-time and one part-time position.

Full-time: 36 hours per week (52.14 weeks per year, 1.0 FTE)

Part-time: 27.50 hours per week (49.23 weeks per year, 0.72 FTE)

Contract: Permanent

Salary: £26,494 – £29,199 per annum (pro rata for part-time role)

Location: Ealing, Hammersmith and West London College

About Us

At West London College, we are committed to championing innovation and creativity, and we invite you to join us on this journey. We welcome applicants who share our values of Ambition, Innovation, Accountability, Collaboration and Inclusion.

We have three College sites across West London at Ealing, Hammersmith and Southall. By bringing your skills to the College, you will have a rewarding opportunity to make a real difference to our students’ education and future. As a diverse College, we offer an inclusive, engaging and supportive working environment with a strong focus on Fairness, Respect, Equality, Diversity, Inclusion and Engagement.

For further information about the College, please visit our website.

About the Role

We are seeking friendly, professional and customer-focused Receptionists (Day/Evening) to join our Executive Support & Administration team.

You will provide a welcoming, effective and solution-focused reception and switchboard service, ensuring excellent customer care in line with College procedures, policies and values. As a key front-facing member of staff, you will act as the first point of contact for students, staff, visitors and external stakeholders.

Working as part of a dynamic reception team across our campuses, you will handle enquiries in person, by telephone and via email, ensuring responses are delivered within agreed timescales. You will take a proactive approach to resolving issues, managing complaints and identifying and reporting risks.

The role also involves coordinating visitor sign-in and sign-out, issuing student ID cards, maintaining lost property records, supporting safeguarding and first aid processes, and working closely with security staff to ensure agreed procedures are followed. You may be required to travel between College sites in line with the needs of the service.

If you are driven, enthusiastic and committed to delivering an outstanding experience for our learners and stakeholders, we would love to hear from you. Further details can be found in the job description and person specification.

What We Offer

Our staff are important to us, and we offer a wide range of benefits to recognise the valuable work they do in supporting our learners, including:

• Generous annual leave entitlement, plus bank holidays and College closure days
• Local Government Pension Scheme (LGPS)
• Eye care vouchers
• Cycle to Work scheme
• Interest‑free loans for season tickets and computers
• Continuous Professional Development (CPD) opportunities
• Access to Perkbox, our staff rewards and discounts platform
• Employee Assistance Programme (EAP)
• Discounts at the College’s on‑site hair and beauty salon

Important Information

The safety and welfare of our learners and staff are extremely important to us, and we are proud of our safeguarding procedures. All successful candidates will be subject to an enhanced Disclosure and Barring Service (DBS) check. It is an offence to apply for this role if you are barred from engaging in regulated activities relevant to children.

We are committed to equality, diversity and inclusion and welcome applications from individuals regardless of age, disability, sex, sexual orientation, gender reassignment, race, religion or belief, and marriage or civil partnership.

To apply, please complete an application form before the closing date specified. CVs will not be accepted, and you must include a supporting statement as part of your application.

We reserve the right to close this vacancy early if sufficient applications are received, so early application is encouraged.