Receptionist

Sanctuary Group; Greater London; On-site; GBP 25,000 - 27,000; Full time

Job summary

A well-established student accommodation provider in London is seeking a Receptionist to join their Accommodation Management team at Dinwiddy House. This role involves providing exceptional customer service and performing administrative tasks. Candidates must have experience in a similar role and strong communication skills. The position offers various employee benefits, including competitive salary progression and wellbeing support. Join a team dedicated to supporting students effectively and positively.

Benefits

Salary progression up to £26,644

25 to 30 days leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work Scheme

Voluntary health plans

Wellbeing support and tools

Qualifications

• Recent experience in a similar role is required.
• Ability to work under deadlines and prioritize workloads is essential.
• Proven experience of delivering high-quality customer service.

Responsibilities

• Answer telephone calls and respond to email enquiries.
• Provide guidance and information on reception services.
• Support the maintenance of accurate filing systems and database records.

Skills

Excellent customer service skills

Good communication skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft Outlook

Problem analysis and solution implementation

Job description

Sanctuary Students provide safe and secure accommodation to thousands of students around the country. We believe that our strength lies in our dedicated staff who help students with their everyday needs.

Dinwiddy House, London , N1

35 hours per week

We have an opportunity for a Receptionist to join our Accommodation Management team, based at Dinwiddy House in London. You will work in a challenging and varied environment that has great scope for development. You will be the first line of contact at reception providing excellent customer service in addition to completing a variety of administrative tasks.

The role of Receptionist will include:

• Answering telephone calls and responding to email enquiries
• Provide customers and staff with clear guidance, information and practical advice on reception services
• Support the delivery of high quality customer service by resolving problems or setting into motion the means of resolution
• Support the maintenance of effective filing systems, database records and processes that enable the accurate recording and timely provision of information

Skills and experiences:

• Recent experience of undertaking a similar role
• Good communication skills and working knowledge of effective communication at all levels
• Proven experience of providing excellent customer service
• Proficient user of Microsoft packages including Word, Excel and Outlook
• Ability of working to deadlines and prioritising work loads
• Experience of analysing and diagnosing problems and implementing effective solutions

Why work for us?

Sanctuary Students manages accommodation for over 11,500 students across England and Scotland. We work in partnership with universities to provide cost‑effective facilities management and support services, as well as providing specifically designed and purpose built accommodation direct to students across the UK. We offer a range of accommodation from shared flats to self‑contained apartments in some of the biggest university towns and cities in the UK, including London, Manchester, Liverpool and Glasgow.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental, and financial health, and gives you the flexibility to tailor your employee benefits by offering:

• £25,312 per annum (rising to £26,644 with an additional policy allowance of £538 per annum after 12 months, subject to satisfactory performance)
• 25 days leave rising to a maximum of 30 days (plus public holidays)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work Scheme
• Voluntary health plans
• Wellbeing support and tools

Job Reference: 226868

Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once employment has commenced.

We are only currently accepting applications from those with the right to work in the UK.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
Sanctuary Students is a subsidiary of Sanctuary Housing Association, an exempt charity.