Receptionist

The Level; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A renowned hotel chain in Greater London is looking for a polished Front Desk Associate to provide a five-star guest experience. The successful candidate will deliver personalized service, manage check-ins and check-outs, and promote hotel services to enhance guest satisfaction. This role requires strong operational knowledge of front desk processes and a passion for luxury service. Benefits include a contributory pension scheme, generous holiday allowance, and opportunities for career growth within the hotel chain.

Benefits

28 days' holiday including public holidays

Contributory pension scheme

Refer a friend bonus: £500

Discounted dental and health cover

Personal Development programs

Career growth opportunities

Qualifications

• Confident communicator passionate about luxury service.
• Strong knowledge of front desk operations and processes.
• Thrive in a dynamic high-end hospitality environment.

Responsibilities

• Deliver a personalized 5-star experience to every guest.
• Manage check-in and check-out efficiently.
• Promote hotel services and upsell to enhance satisfaction.

Skills

Polished communicator

Strong operational knowledge of Opera and PDQ

Attention to detail

Team player

Job description

The world is yours with Meliá

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

About Meliá White House Hotel

Meliá White House is a modern and elegantly newly refurbished hotel exceptionally located next to Regent’s Park, within a short walk from the world-renowned shopping streets of Oxford Circus & Regents Street. Warren Street, Great Portland Street and Regent’s Park Underground stations are all within a 5‑minute walk.

Hotel discounts | Health cashback plan | Meals on duty | Pension scheme | Loyalty rewards and referral bonuses | And much more!

Mission

To provide a warm, professional, and personalized welcome to every guest, ensuring their journey from check‑in to check‑out is seamless, memorable, and reflective of a five‑star experience.

Responsibilities

• Deliver a personalized 5‑star experience to every guest, ensuring unmatched attention to detail from arrival to departure.
• Deliver a warm, personalized welcome and create memorable guest experiences.
• Manage check‑in and check‑out efficiently using Opera and PDQ systems.
• Promote hotel services and upsell to enhance guest satisfaction and revenue.
• Handle guest queries and feedback with professionalism and care.
• Maintain high grooming standards and represent the brand with elegance.
• Support loyalty programs and encourage guest engagement with Melia Rewards.
• Ensure data privacy, safety, and compliance with all hotel protocols.
• Be flexible and proactive, contributing to a seamless team operation.

What We’re Looking For

• A confident, polished communicator with a passion for luxury service.
• Strong operational knowledge of Opera, PDQ terminals, and front desk processes.
• A team player who thrives in a dynamic, high‑end hospitality environment.
• Attention to detail, initiative, and a warm, welcoming attitude.

Benefits

• 28 days’ holiday including 8 public holidays.
• Contributory pension scheme.
• Refer a friend bonus: £500 (subject to successfully completed 6‑month probation).
• Discounted dental and health cover with HSF.
• Great discounts with Melia Hotels Worldwide (Friends & families discounts).
• Personal Development programs with unlimited access to an online learning platform.
• Awards and Recognition Programs: loyalty bonuses and referral incentives.
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules).
• High street discounts with Perks at Work.
• Meals on duty, Payday Parties and Laundry.

Equal Opportunities

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.

Be the face of our five‑star experience. Join us in creating moments of magic from the very first hello!

Because belonging to the great Meliá family is being VIP.

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.