Receptionist

PPHE Hotel Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Greater London seeks a Receptionist to provide outstanding service to guests. The role involves managing guest requests and creating a welcoming environment. The ideal candidate has strong interpersonal and communication skills, alongside previous customer service experience. This position offers a competitive salary and numerous employee benefits, including discounted hotel rates, wellness days, and access to financial support programs.

Benefits

30 days of holiday per year

Heavily discounted hotel room rates

50% F&B discount

Free meals daily

Access to pay before payday

Recommend a Friend scheme

Gym discounts

Travel season ticket loans

Company pension plan

Award-winning training

Qualifications

• Excellent interpersonal skills and ability to connect with others.
• Manage requests promptly and politely with a caring attitude.
• Experience in a customer-facing role or as a receptionist.

Responsibilities

• Be the first and last person our guests see.
• Create an amazing impression with helpful service.
• Assist guests with their needs during their stay.

Skills

Interpersonal skills

Customer service

Good command of English

Communication skills

Job description

Receptionist

At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our Receptionist, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.

As a Receptionist, you will receive:

• Salary: £12.65 per hour plus incentive
• Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans *
• 24/7 access to our Employee Assistance Programme
• Rotas published at least two weeks in advance (if applicable)
• Departmental productivity and service incentive schemes *
• Uniforms provided (if applicable) & free dry cleaning
• Annual Staff parties and events
• Company pension plan & award-winning training

The ideal candidate for the Receptionist role will:

• Have excellent interpersonal skills and the ability to connect with others
• Manage requests promptly, helpfully, politely and with a caring attitude
• Possess a good command of English and excellent communication skills
• Share our values: Trust, Respect, Teamwork, Enthusiasm, Commitment & Care
• Have previous experience in a customer-facing role or as a Receptionist in the hospitality sector

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities which are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.