Receptionist

The Club Company; Graveley; On-site; GBP 20,000 - 24,000; Full time

Benefits offered by this job

Health club access

Bonus holiday days

Wedding Day off

Birthday Day off

Volunteer Day

Uniform provided

Free parking

Job summary

The Club Company is seeking a friendly Receptionist to welcome members and guests, greet visitors in a polite, professional manner, answer incoming calls, route inquiries to the appropriate team, and keep the reception area tidy and well-presented.

You will assist with member registrations, ensure correct sign-in or card swipe, schedule appointments for the admin team, process payments, and help with any special services for members and guests.

Qualifications

• Proven customer service experience is preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Welcome members and guests and ensure a professional reception area.
• Answer calls, direct inquiries, and route to the appropriate team.
• Assist with member registrations and sign-in procedures.
• Process payments and support front-of-house operations.

Skills

Customer service

Education

GCSE qualification

Job description

About Us

The Club Company is a premium collection of golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.

Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.

We create a feel-good experience through our CARE values:

Caring, we are hosts with heart, helpful and respectful to customers – putting people first.

Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.

Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.

Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.

Benefits:

As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:

• Complimentary access to our health club, group exercise classes, and discounted golf facilities.
• Bonus holiday days to reward long tenure - because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
• 70% off meals while on duty and 25% off when off-duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• STREAM, offering financial flexibility.
• Free parking.
• Uniform provided (role dependent).

The Role:

We are looking for a friendly and efficient Receptionist to join our team and provide a welcoming experience for all members and guests. You will be the first point of contact for anyone visiting the Club, greeting customers in a polite and professional manner and ensuring the reception area is always tidy and well-presented.

In this role, you will answer incoming calls, direct them to the appropriate team members, and take messages as needed. You will also assist with the registration of members, ensuring they are properly signed in or their membership cards are swiped. Additionally, you will schedule appointments for the administrative team and assist with arranging special services for members and guests when required.

You will handle payments and charges for services, address any customer complaints, and ensure that all health and safety policies are followed. You will also perform general office duties and contribute to the smooth running of the front of house operations.

If you are organised, customer-focused and take pride in presenting a professional and welcoming environment, we would love to have you as part of our team.

Experience & Skills Required:

• GCSE qualification.
• Previous experience in service-oriented position desirable.

Schedule:

• We operate a 7-days a week business, between 0600 to 2300
• Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays
• Evening availability for functions (until 0200)

Embracing You:

We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.

Be yourself - we like it that way!