Receptionist

Bupa; Foots Cray; On-site; GBP 10,000 - 40,000; Part time

Job summary

A health and care provider in Foots Cray is seeking a part-time receptionist. You will be the first point of contact for visitors and manage inquiries within a care home. The ideal candidate will have experience in customer service, be organized, and possess excellent communication skills. This role offers a friendly environment and includes benefits like health support and flexible working.

Benefits

Flexible working hours

Health support programs

Free meal on every shift

28 days holiday

Sick pay scheme

Access to gym discounts

Qualifications

• Previous experience as a receptionist with excellent customer service skills.
• Strong ability to build relationships with residents and families.
• Organized and approachable with a caring attitude.

Responsibilities

• Be the first point of contact for visitors to the home.
• Manage new enquiries and provide support.
• Conduct tours of the care home and assist with clerical duties.

Skills

Customer service

Organizational skills

Communication

Friendliness

Job description

Job Overview

14 hours per week (holiday cover for weekends when needed) The Sidcup offers nursing and residential care, both long‑term and short‑stay care. The home is purpose‑built with modern comforts and conveniences. It prides itself on its warm and homely environment where residents can relax and feel safe inside the home and in the gardens. All bedrooms have en‑suite facilities and are furnished to a high standard. The home consists of two floors, with dining rooms and lounges on each floor. It also benefits from its own cinema lounge, large well‑maintained gardens, its own hairdressing salon, and private lounge, ideal for family events and celebrations. The home has visiting professionals such as physiotherapists and chiropodists. As an enhanced service, weekly GP visits are conducted at The Sidcup Care Home, enabling residents to receive regular, personalised medical reviews as part of our person‑centred care approach. At mealtimes a wide range of nutritious dishes are offered, always made with fresh ingredients. Residents’ dietary needs and personal preferences are always taken into account by the chef. The chef will visit residents to make tailored menus if necessary. There are regular tea rounds throughout the day with fresh cakes after lunch. As well as regular, organised activities such as quizzes, bingo, film afternoons, board games and arts and crafts sessions, trips out to local places of interest, visiting entertainers and pantomimes, as well as tai chi and holistic massage and aromatherapy.{"
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Key Responsibilities

• Act as the first point of contact for all visitors to the home.
• Manage new enquiries.
• Provide advice and support face‑to‑face and over the phone.
• Conduct show‑arounds within the care home.
• Support the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing.
• Deal with enquiries in a timely manner and ensure daily and weekly tasks are completed.

Qualifications

You've worked as a Receptionist before with experience in providing excellent customer service; you’ll have a friendly manner both face‑to‑face and over the phone. You are approachable, organised, and can build strong relationships with residents, their families and internal teams. You are dedicated and efficient with the ability to handle a varied workload, and most importantly, your caring attitude underpins everything you do—to make a real difference to people’s lives.

Benefits

• Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health—mental, physical, financial, social, and environmental. We support flexible working and offer a range of family‑friendly benefits.
• My Healthcare – free access to 24/7 support, advice and treatment for a variety of health‑related issues, including remote GP appointments, physiotherapy and mental health support.
• Annual allowance: redeem against a menu of Bupa healthcare products, value approx. £350.
• Wagestream – early access to up to 40% of earned wages within minutes.
• 28 days holiday.
• Sick pay scheme to our frontline teams, in addition to statutory sick pay.
• Long‑service rewards: ecards, extra holidays and money for each milestone at Bupa.
• Free meal on every shift.
• Interest‑free annual travel loan to purchase public transport season tickets.
• Range of Bupa pension plans – find out more on our career site.
• Parental leave – schemes for adoption, birth parents and co‑parents – find out more on our career site.
• Menopause Plan – specifically designed to empower women.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK.

Why Bupa?

Bupa is a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose—helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to ‘Be you at Bupa’, champion diversity, and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

Position Type

Part time – 14 hours per week (holiday cover for weekends when needed).