Receptionist

NHS; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A national healthcare service provider in England is seeking a Receptionist to provide high-quality reception and administration services. The ideal candidate will have excellent communication skills, a strong background in office procedures, and relevant qualifications. You will play a vital role in ensuring a safe and welcoming environment for patients and staff. This role requires the ability to maintain confidentiality and manage your own workload effectively.

Qualifications

• Working knowledge of Microsoft applications, including e-mail communication.
• Ability to maintain and update Patient Information Systems.
• Good working knowledge of office procedures.

Responsibilities

• Ensure patients, staff, and visitors are welcomed into the units.
• Liaise with all staff disciplines, patients, and visitors.
• Uphold confidentiality at all times.

Skills

Excellent communication and interpersonal skills

Good organisational and planning skills

Education

OCR Level 3 Word-processing/typing qualification or OCR Level 3 in Business Administration

Educated to GCSE Standard/O- Level - including English and maths

Tools

Microsoft applications

Patient Information Systems (e.g. RiO)

Job description

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

Receptionist

The closing date is 16 October 2025

The postholder will be responsible for providing a high-quality reception and administration service at SNH to support inpatient services based at Bamburgh Clinic and Alnwood. We currently operate a 24-hour, 7 days a week service, however this will be reviewed in six months time.

Main duties of the job

The postholder will ensure that patients, staff and visitors are welcomed into the units by competent operation of access which contributes to a safe and secure environment in accordance with Trust policies and procedures. The postholder will be required to liaise with all staff disciplines, patients and visitors within the service including external organisations in the course of the reception function.

About us

We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career.

Job responsibilities

Please note that a full job description is available.

Person Specification

Education and Qualification

• OCR Level 3 Word-processing/typing qualification or OCR Level 3 in Business Administration. Educated to GCSE Standard/O- Level - including English and maths. Or equivalent experience.

Knowledge and Experience

• Working knowledge of Microsoft applications, including e-mail communication
• Ability to maintain and update Patient Information Systems e.g. RiO
• Good working knowledge of office procedures
• Ability to uphold confidentiality at all times
• Able to prioritise and plan own workload

Skills and Competencies

• Excellent communication and interpersonal skills, both verbal and written
• Good organisational and planning skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust

We welcome your application. Please note this vacancy may close earlier than the above date, should an appropriate number of applications be received.