Receptionist

Sodexo; England; On-site; GBP 1,000; Full time

Job summary

A leading facilities management company is looking for a professional Receptionist in Reading. You will be the ambassador for an exceptional front-of-house experience, guiding guests and managing operations. The role demands strong communication skills, a positive attitude, and a knack for customer service. Join us to make lasting first impressions while benefiting from a supportive work environment that offers mental health resources and flexible working patterns.

Benefits

Mental health & wellbeing support

Employee Assistance Programme

24/7 virtual GP

Discounts for you & family

Financial tools & retirement plan

Cycle to Work scheme

Paid volunteering day

Qualifications

• Demonstrated experience in delivering exceptional customer service.
• Strong communication and organisation skills.
• Tech-savvy and eager to learn about client operations.

Responsibilities

• Deliver a best-in-class front-of-house experience.
• Manage visitor scheduling and orientation professionally.
• Collaborate with facilities team and support events.

Skills

Strong communication skills

Organisational skills

Customer service experience

Job description

• 40 hours per week
• Monday to Friday
• 08:00am till 5:00pm
• £13.20 per hour
• Free on-site parking

Check your local transport links here: Plan Your Journey | Traveline - the destination you should input isRG6 1WG

At Sodexo, we're seeking a professional and welcoming Receptionist to help deliver an exceptional front-of-house experience at our client's dynamic workplace in Reading. Acting as an ambassador for the Real Estate & Facilities team, you will create strong first impressions and ensure every guest feels valued through a seamless, digitally enhanced visitor journey. This role supports a range of services including guest reception, switchboard, lobby management, meeting room coordination, concierge support, and event assistance.

What You'll Do:

• Deliver a best-in-class front-of-house and guest experience, ensuring all visitors feel welcomed, supported, and guided throughout their journey.
• Use internal systems and digital lobby tools to manage visitor scheduling, orientation, and switchboard services with professionalism and accuracy.
• Collaborate with the facilities team by completing audits, assisting with administration, supporting events, and maintaining a 5-star workplace environment.
• Foster strong relationships with colleagues and stakeholders while upholding GDPR, security standards, and RE&F service guidelines.
• Proactively identify service improvements, escalate issues promptly, and maintain a flexible, team-focused approach across all duties.

What You Bring:

• A professional, friendly, and articulate host with a positive, can-do attitude and immaculate personal presentation.
• Strong communication, organisation, and prioritisation skills, with the ability to confidently engage with a wide range of people.
• Tech-savvy and eager to learn about the client, facilities operations, and service standards, absorbing and sharing information effectively.
• Demonstrated experience in delivering exceptional customer service and managing sensitive situations with confidentiality and professionalism.
• Adaptable, solution-focused, and able to apply logical and creative thinking in a dynamic, fast-paced environment.

Whatwe offer:

Working with Sodexo is more than a job; it's a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer:

• Mental health & wellbeing support
• Employee Assistance Programme for personal, legal, and financial advice
• 24/7 virtual GP & lifestyle rewards
• Discounts for you & family
• Financial tools & retirement plan
• Cycle to Work & Paid volunteering day

Join us as a Receptionist, make every first impression count, and grow your career with Sodexo!

Sodexo reserves the right to close this advert early if we are in receipt of a high number of applications