Receptionist

Cygnet Health Care; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A mental health care provider is seeking a professional Receptionist for Cygnet Hospital Elowen in the East Midlands. You'll create a welcoming environment while managing front-desk responsibilities. Ideal candidates are reliable, have strong customer service skills, and are proficient in computer use. This full-time position offers competitive benefits, with the chance to grow in a supportive culture.

Benefits

Strong career progression opportunities

Employee discount schemes

Qualifications

• Experienced receptionist/administrator with a customer service focus.
• Organised, naturally helpful, and good at multi-tasking.
• Polite, friendly, and approachable with excellent communication skills.

Responsibilities

• Provide a welcoming reception experience.
• Greet visitors and notify staff of their arrival.
• Ensure visitors sign in and out.
• Answer and transfer incoming calls.

Skills

Customer service skills

Organisational skills

Communication skills

Computer literacy

Attention to detail

Education

GCSE Maths and English

Tools

Windows

Word

Excel

Outlook

Job description

We are looking for a friendly, professional Receptionist with a passion for making a difference to others at Cygnet Hospital Elowen, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care. You'll be working 40 hours a week (9am 5pm)

Main duties of the job

Cygnet Hospital Elowen is our brand new mixed gender mental health hospital due to open mid 2025. The hospital will have two wards, a 12 bed eating disorders service for men and women, and a 12 bed complex personality disorder service with a dual diagnosis of personality disorder and co‑morbidity disordered eating.

At Cygnet, our perks go way beyond pension schemes and excellent professional development. You'll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

About us

Cygnet was established in 1988. Since then we have developed a wide range of health and social care services for young people and adults with mental health needs, acquired brain injuries, eating disorders, autism and learning disabilities within the UK.

Job responsibilities

We are looking for a friendly, professional Receptionist with a passion for making a difference to others at Cygnet Hospital Elowen, helping provide a safe, welcoming environment for colleagues, visitors and the people in our care.

You'll be working 40 hours a week (9am - 5pm)

Cygnet Hospital Elowen is our brand new mixed gender mental health hospital due to open mid 2025. The hospital will have two wards, a 12 bed eating disorders service for men and women, and a 12 bed complex personality disorder service with a dual diagnosis of personality disorder and co‑morbidity disordered eating.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You will also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

With us, you'll have the chance to progress your career in a vibrant, supportive culture tailored to help you thrive.

Apply now to enjoy excellent career prospects while being part of an organisation that cares about helping people.

• Provide a professional, welcoming reception experience
• Greet visitors & notify the appropriate member of staff of their arrival
• Ensure visitors sign in & out, and that patients leaving & returning are recorded appropriately
• Answer & transfer all incoming calls & take messages where appropriate
• Sort & distribute post
• Assist with general office duties as required
• Keep the reception area clean & tidy
• Promote the safety & security of all site users & ensure all staff comply with security protocols

Why Cygnet? We offer you...

• Strong career progression opportunities
• Expert supervision & support
• Cycle to work scheme & employee discount saving

You are...

• An experienced receptionist/administrator used to working with customers/clients
• Organised, naturally helpful & a good multi-tasker
• Computer literate including Windows/Word/Excel/Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly & approachable with excellent communication skills
• GCSE Maths & English qualified, with a good level of numeracy & literacy
• Diligent & accurate, with an eye for detail & an understanding of confidentiality

Successful candidates will be required to undergo an enhanced DBS check.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives.

This vacancy may close early due to a vast amount of applications.

Person Specification

General Requirements

• Please refer to job description above
• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.