Receptionist

Arnold Clark Group; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading automotive company is looking for a Customer Experience Host to join their new Derby Motorstore. As a Receptionist, you will be the welcoming face for customers, managing inquiries both in person and by phone, while ensuring outstanding service and maintaining the showroom standards. The ideal candidate has strong interpersonal skills and a passion for excellent customer service. A commitment to cooperation and inclusivity is emphasized in their work culture.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Access to a GP 24/7

Pension scheme

Maternity and paternity packages

Opportunities for training and progression

Qualifications

• Outstanding customer service orientation.
• Ability to manage a large volume of customer calls.
• Proactive communication with all departments.

Responsibilities

• Act as the first point of contact for customers.
• Manage customer enquiries effectively.
• Ensure customer areas are tidy and welcoming.
• Collaborate with all departments in the branch.
• Go the extra mile for all customers.

Skills

Fantastic telephone manner

Excellent interpersonal skills

Genuine interest in delivering excellent service

Confidence to work independently and in a team

Highly organised with multi-tasking ability

Tools

Cisco telephony

Microsoft Office

Excel

Job description

We’re recruiting for a Receptionist to join our brand new Derby Motorstore.

We offer:

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…

Hours:

Full time: Monday - Friday 9am - 6pm

About the role

At Arnold Clark, you’ll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom.

As a Customer Experience Host, you’ll be the welcoming face of Arnold Clark. From warmly greeting our customers face-to-face to helping them on the phone in a professional manner. You’ll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Acting as the first point of contact for our customers, in person and on the phone
• Managing a large volume of customer calls and dealing with enquiries effectively and efficiently
• Making sure the customer areas are kept tidy and presentable and that our customers are well looked after
• Working proactively with all departments within the branch
• Going the extra mile for all our customers

Essential skills

• A fantastic telephone manner
• Excellent interpersonal skills
• A genuine interest in delivering excellent service and going above and beyond for our customers
• The confidence to work independently and also as part of a team
• Highly organised with the ability to multi-task

Nice to have (but not essential)

• Knowledge of Cisco telephony
• An understanding of Microsoft Office and Excel

Our Culture

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our make-up, united in our goals.

To find out more about Life at Arnold Clark, visit our website.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.