Receptionist

Lancashire & South Cumbria NHS Foundation Trust; Dalton-in-Furness; On-site; GBP 25,000; Part time

Job summary

A regional healthcare provider is seeking a part-time Receptionist to work at Dane Garth Furness General Hospital. This role requires excellent communication skills and the ability to maintain a professional reception service. Responsibilities include interacting with staff and visitors, managing queries, and performing general office duties. Qualifications include NVQ Level 2 in Customer Care or equivalent experience. The position is part-time, with a salary of £24,465 per annum pro rata.

Qualifications

• Willingness to commit to continuous personal development.
• Knowledge of administrative systems and processes.
• Understanding of confidentiality within the workplace.

Responsibilities

• Communicate with staff, service users and visitors on potentially difficult issues.
• Maintain a high standard and professional reception service.
• Manage room booking systems and email inboxes.
• Provide general office duties including typing and photocopying.

Skills

Excellent communication and interpersonal skills

Organised with the ability to respond to changing priorities

Ability to make decisions and solve routine problems

Education

NVQ Level 2 in Customer Care or equivalent experience

Job description

Job Summary

An exciting opportunity has arisen for a Receptionist based at Dane Garth Furness General Hospital, Barrow in Furness. The post covers the reception for Inpatients and Community Teams working on a Monday and Tuesday 8.30am – 4.30pm.

We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communicate with staff, service users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and have a good telephone manner.

You are advised to consider applying for LSCFT vacancies as soon as possible as in some instances vacancies are closed as soon as a sufficient number of applications have been received. If you are not invited to interview within three weeks of the closing date, then please assume that on this occasion you have been unsuccessful, as it is not possible to contact all unsuccessful candidates.

Main Duties of the Job

• Communicate with staff, service users and visitors on potentially difficult, sensitive and complex issues. This requires negotiating, empathy and reassurance skills.
• Maintain a high standard and professional reception service within base and Network.
• Maintain effective working relationships with staff at all levels, internal and external across the whole health economy.
• Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
• Answer telephones, take and forward messages, ensuring that all telephone and personal callers receive a prompt, courteous, non‑judgemental and well‑informed response.
• Manage room booking systems and email inboxes.
• Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
• Provide general office duties including typing, photocopying, mail distribution and dealing with enquiries.
• Demonstrate duties of role to new and less experienced staff.

About Us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well‑being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working; we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as term time, part time, compressed hours, flexi‑time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT: https://www.lscft.nhs.uk/.

Details

Date posted: 09 December 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £24,465 a year per annum, pro rata

Contract: Permanent

Working pattern: Part‑time

Reference number: 351-BAY851-JD-A

Job locations: Dane Garth, Furness General Hospital, Barrow in Furness, LA14 4JR

Person Specification

Qualifications:

• NVQ Level 2 in Customer Care or equivalent experience
• Willingness to commit to continuous personal development

Knowledge:

• Knowledge of administrative systems and processes
• Understanding of confidentiality within the workplace

Skills:

• Organised with the ability to respond to changing priorities
• Excellent communication and interpersonal skills
• Ability to make decisions and solve routine problems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: Lancashire & South Cumbria NHS Foundation Trust

Address: Dane Garth, Furness General Hospital, Barrow in Furness, LA14 4JR

Website: https://www.lscft.nhs.uk/