Receptionist

NHS; Coventry; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization in Coventry seeks a friendly and professional Receptionist to provide a welcoming environment for colleagues and patients. The role involves greeting visitors, answering calls, and maintaining the reception area. Ideal candidates should possess excellent communication skills and be organized. A full-time position with career progression opportunities is offered.

Benefits

Strong career progression opportunities

Expert supervision and support

Pension scheme

Cycle-to-work scheme

Employee discount savings

Qualifications

• Experienced receptionist or administrator accustomed to working with customers and clients.
• Polite, friendly, and approachable with excellent communication skills.
• Diligent and accurate, with an eye for detail and understanding of confidentiality.

Responsibilities

• Provide a professional, welcoming reception experience.
• Greet visitors and notify the appropriate staff member of their arrival.
• Answer and transfer all incoming calls and take messages.
• Keep the reception area clean and tidy.

Skills

Customer service skills

Organizational skills

Computer literacy

Excellent communication skills

Education

GCSE Maths and English

Tools

Windows

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Summary

We are looking for a friendly, professional Receptionist to provide a safe, welcoming environment for colleagues, visitors and patients at Cygnet Hospital Elowen. The role is full-time 40 hours a week (9am‑5pm).

About Cygnet

Cygnet Hospital Elowen is a brand‑new mixed‑gender mental health hospital to open mid‑2025. It will house two wards: a 12‑bed eating disorders service for men and women, and a 12‑bed complex personality disorder service with a dual diagnosis of personality disorder and co‑morbidity. Cygnet has a strong reputation for specialist mental health care and offers excellent professional development and a range of financial and healthcare benefits.

Responsibilities

• Provide a professional, welcoming reception experience
• Greet visitors and notify the appropriate staff member of their arrival
• Ensure visitors sign in and out and record patient visits accurately
• Answer and transfer all incoming calls and take messages where appropriate
• Sort and distribute post
• Assist with general office duties as required
• Keep the reception area clean and tidy
• Promote the safety and security of all site users and ensure staff comply with security protocols

Benefits

• Strong career progression opportunities
• Expert supervision and support
• Pension scheme
• Cycle‑to‑work scheme and employee discount savings

Required Qualifications

• An experienced receptionist or administrator accustomed to working with customers and clients
• Organised, naturally helpful and a good multi‑tasker
• Computer literate including Windows, Word, Excel and Outlook or equivalent
• Knowledgeable of telephone systems
• Polite, friendly and approachable with excellent communication skills
• GCSE Maths and English qualified, with a good level of numeracy and literacy
• Diligent and accurate, with an eye for detail and an understanding of confidentiality

Additional Information

Successful candidates will be required to undergo an enhanced DBS check. Cygnet Health Care has been providing specialist mental health services for over 30 years and has a reputation for delivering pioneering care and outstanding outcomes.

How to Apply

Apply now to enjoy excellent career prospects while being part of a caring organisation that cares about helping people. Visit Cygnet Health Care at https://www.cygnethealth.co.uk/ for more information.