Receptionist

Bupa; Colchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent health services provider is looking for a dedicated Weekend Receptionist at Westcombe Park Care Home. This role involves welcoming visitors, managing enquiries, providing support, and assisting with clerical duties. The ideal candidate will have excellent customer service skills, a friendly demeanor, and be organised. The position offers a permanent contract for 15 hours per week, specifically on weekends. Benefits include health support, holiday, sick pay scheme, and meal provision. Join a caring team that makes a difference in residents' lives.

Benefits

Free 24/7 healthcare support

Annual health product allowance

Early access to wages

28 days holiday

Sick pay scheme

Long service rewards

Free meal on every shift

Interest-free travel loan

Pension plans

Parental leave schemes

Menopause Plan

Gym discounts

Qualifications

• Previous experience as a receptionist providing excellent customer service.
• Approachable and organised with a caring attitude.
• Ability to handle varied workload effectively.

Responsibilities

• Act as the first point of contact for all visitors to the home.
• Manage new enquiries and provide advice support.
• Conduct show-arounds within the care home.
• Support Home Manager with clerical duties.

Skills

Customer service

Organisation

Communication

Relationship building

Job description

Weekend Receptionist

Westcombe Park Care Home, 112a Westcombe Park Road, Blackheath, London SE3 7RZ.

CQC rating: Good · Carehome.co.uk rating: 9.5/10.

£12.60 - £13.60 per hour. Permanent contract.

Weekends only (Saturday & Sunday 9am – 5pm with 30 min break). 15 hours per week.

Westcombe Park is a modern care home located in a pleasant leafy neighbourhood of south‑east London. We warmly welcome residents in need of nursing or residential care and also provide respite and convalescence care. Every bedroom is thoughtfully decorated to create a warm, homely atmosphere; most are en suite and we offer double rooms for couples. The home is close to local transport links, just a few minutes’ drive from the A2 and a bus route stops directly outside, making visiting easier. It is also a short walk to local amenities, shops and a bank. Staff focus on the person, ensuring residents feel at home in a friendly environment that balances care and independence. Our chefs craft well‑made menus with fresh ingredients, catering to all ethnic groups, and we discuss personal preferences and dietary needs with each resident soon after arrival. A real sense of community means that activities are organised around the interests of residents, encouraging them to continue hobbies or explore new ones.

You’ll Help Us Make Health Happen By

• Act as the first point of contact for all visitors to the home.
• Manage new enquiries.
• Provide advice and support face‑to‑face and over the phone.
• Conduct show‑arounds within the care home.
• Support the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing.
• Deal with enquiries in a timely manner and ensure daily and weekly tasks are completed.

Key Skills / Qualifications Needed For This Role

You have worked as a Receptionist before, providing excellent customer service with a friendly manner both face‑to‑face and over the phone. You are approachable, organised, and able to build strong relationships with residents, their families and internal teams. Dedicated and efficient, you can handle a varied workload while your caring attitude underpins everything you do – to make a real difference to people’s lives.

Benefits

• My Healthcare – free 24/7 support, advice and treatment, including remote GP appointments, physiotherapy and mental health support.
• Annual allowance of approximately £350 to redeem against a menu of Bupa health‑related products.
• Wagestream – early access to up to 40% of earned wages within minutes.
• 28 days holiday.
• Sick pay scheme – additional to statutory sick pay for frontline teams.
• Long service rewards – ecards, extra holidays and money for milestones.
• Free meal on every shift.
• Interest‑free annual travel loan for public transport season tickets.
• Bupa pension plans – find out more on our career site.
• Parental leave – schemes for adoption, birth parents and co‑parents.
• Menopause Plan – designed to empower women to seek advice, choose treatment and take control of their health.
• Discounts at a wide variety of gyms and fitness facilities across the UK.

Why Bupa?

Bupa is a health insurer and provider focused on customers, not shareholders. Our people are all driven by the purpose of helping people live longer, healthier and happier lives and making a better world. We are brave, caring and responsible in everything we do. We encourage everyone to “Be you at Bupa”, champion diversity, and strive to represent the communities and customers we serve. Bupa is a Level 2 Disability Confident Employer, offering interview/assessment to every qualified disabled applicant. We provide appropriate accommodations as part of the recruitment process.

• Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points‑Based Immigration System for sponsorship.

Time Type

Full time

Job Area

Care Home – Facilities & Home Support

Locations

Westcombe Park