Receptionist

Rooms/ Front of House - The Londoner; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel in the heart of London is seeking an experienced Receptionist for its Front of House team. The ideal candidate will have a background in hotel reception, particularly in a 4- or 5-star establishment, and possess excellent customer service skills. Responsibilities include managing guest check ins and outs, ensuring exceptional service delivery, and maintaining a proactive approach to guest needs. This role offers competitive benefits such as a generous holiday allowance, complimentary meals, and opportunities for promotion.

Benefits

Competitive salary

28 days holiday per annum

Complimentary hot meals

Recommend a friend scheme up to £500

Annual complimentary night stays

Preferential accommodation rates

Access to discount platform

Company pension scheme

Regular social events

Access to company doctor

Online learning platform

Opportunities for promotion

Qualifications

• Previous hotel reception experience required ideally within a 4- or 5-star hotel.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Responsibilities

• Handle all aspects of the guest journey during check in and check outs.
• Respond to all guest communication professionally.
• Anticipate guest needs to ensure satisfaction during their stay.

Skills

Attention to detail

Customer service skills

Impeccable command of English

Tools

Opera

Office 365

Sales Force

Review Pro

Job description

Become a Londoner

Welcome to The Londoner, a hotel that is chic boutique in spirit and feeling yet staggering in scale and ambition. A perfectly engineered collection of spaces, tastes, textures, and offerings over 15 floors. Situated in the heart of Leicester Square, where the four corners of the city meet. We are seeking hospitality professionals whose unique talents and ambitions will drive them to not only rise to our guests' exacting standards, but also propel their own career potential in a company that recognizes and rewards. Stand out from the crowd by joining London’s first ‘Super Boutique’ hotel.

At The Londoner we are committed to being the best place to work, so much so that we have officially been recognised as a Great Place to Work. Our commitment to the wellbeing and development of our people is at the forefront of our culture.

An exciting opportunity to join our Front of House team at our stunning super‑boutique hotel, The Londoner as a Receptionist. This role offers forward career progression for the right candidates.

Overview

• An amazing opportunity to join the Front of House Team at The Londoner Hotel as a Receptionist.
• You will handle all aspects of the guest journey, delivering maximum service delivery when doing check in and check outs, rooming and providing general London knowledge.
• You will handle cash payments and a float in accordance with the company standards.
• You will respond to all guest communication professionally, ensuring personalisation and customisation to deliver service excellence.
• You will assist with the daily completion of admin tasks within the department.
• You will anticipate guest needs ensuring that all guest requirements during their stay are fulfilled in a way that makes them feel special and recognises returning guests. You will ensure hotel amenities and outlets are promoted and will arrange in‑house services as required.
• You will ensure that information is gathered about each guest in order to update our client database, making a proactive use of guest details to provide a truly personal service.

About You

• Previous hotel reception experience is required ideally within a 4‑ or 5‑star hotel operation.
• Previous experience of IT applications including Opera, Office 365, Sales Force and Review Pro.
• Demonstrates excellent attention to detail and customer service skills.
• Impeccable command of the English language both written and spoken.

Company Benefits

• Competitive salary
• 28 days Holiday per annum including Bank Holidays increasing with long service
• Complimentary hot meals, salad bar and unlimited beverages provided daily
• Recomend a Friend Scheme of up to £500 per friend recommended.
• Annual complimentary night stays within our hotels
• Preferential accommodation rates for all Edwardian Hotels for Hosts, their family and their friends
• Access to a discount platform for all of the most popular stores and outlets
• Auto enrolment into our company pension scheme
• Regular social events across all hotels
• Annual company recognition events held in January each year
• Wellbeing champions across all of our hotels
• Access to our company doctor for medical appointments and occupational health support
• Access for all hosts to our online learning platform Edwardian Academy
• Opportunities for promotion and a wide range of training programs to support your development

Eligibility

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.