Receptionist

Front Office; City of Westminster; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading hotel chain in the City of Westminster is seeking friendly team members to welcome guests warmly. Candidates with prior hotel reception experience, especially in luxury settings, will have an advantage. The ideal applicant should possess strong communication skills and a professional presentation. The role involves assisting guests during check-in and ensuring a high level of guest satisfaction. Competitive benefits include free hotel breaks and enhanced maternity/paternity leave.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Membership to Institute of Hospitality

Learning and Development opportunities

Health Assured support

Subsidised Learning Courses

Qualifications

• Previous experience in hotel reception, preferably luxury four or five star market.
• Familiarity with hotel management software is a plus.

Responsibilities

• Provide a warm welcome to all hotel guests.
• Assist guests with check-in and other inquiries.

Skills

Strong communication skills

Ability to work under pressure

Professional and warm personality

Tools

Hotel Property Management System (PMS)

Job description

Our People

We are on our journey to becoming the local employer of choice, through living our values, Care, Discreet and Community.

The Sutton Hotel Collection is a family‑owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

Our Benefits

We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive, when you join us:

• Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12‑month period.
• Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
• Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
• Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
• Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
• Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
• Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

Our Opportunity

Working as a member of the team, you will provide a wonderfully warm welcome to all of our hotel guests. Whilst not essential, previous experience of working in a hotel reception, preferably luxury four or five star market, would be a distinct advantage. Familiarity with a hotel PMS will also give you an edge over other candidates. Strong communication skills, an ability to work under pressure and immaculate personal presentation as well a professional and warm personality are all part of the overall picture.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people, to make the place