Receptionist

BUPA Care Homes (CFCHomes); Chipping Barnet; On-site; GBP 25,000 - 30,000; Full time

Job summary

Bupa The Arkley Care Home in Barnet is hiring a Receptionist to be the first point of contact for visitors and residents. This permanent role is 32 hours per week, with 4x 8am–4:30pm shifts and alternating weekend work.

You will handle enquiries, provide information over the phone and in person, and support the Home Manager with clerical tasks. Salary is £27,248 per annum (full-time equivalent).

Join a caring team in a modern home with landscaped surroundings and dedicated, supportive colleagues.

Qualifications

• Experience as a receptionist or front desk role with excellent customer service.
• Friendly, approachable manner with residents, families and staff.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• Act as first point of contact for all visitors to the home.
• Manage new enquiries and provide clear information to callers and visitors.
• Provide advice and support face to face and over the phone.
• Conduct show-arounds within the care home to prospective residents/families.
• Support the Home Manager and Administrator with clerical tasks and filing.
• Ensure timely handling of enquiries and completion of daily/weekly tasks.

Skills

Customer service

Reception

Communication

Organised

Relationship building

Tools

Telephone system

IT literacy

Job description

Job Description

Receptionist

Location: Bupa The Arkley Care Home - 140 Barnet Rd, Arkley, Barnet EN5 3LJ

Contract: Permanent - 32 Hours Per Week

Hours: 4x 8am - 430pm Shifts Per Week - Alternate Weekends

Salary: £27,248 per annum (Full-Time Equivalent). Pro rata salary: £5,449.60 per annum.

CQC rating: Good

Carehome.co.uk rating: 9.8

About the home

The Arkley has been purpose-built to achieve quality nursing and residential care packages, welcoming both short and longer‑term stays. Carers are experienced in palliative and post‑operative convalescence care, as well as in helping younger adults with a physical disability.

We’re here when you and your loved ones need them most. For planned respite or last‑minute trips. A safe space to recover after an operation. To experience what their home’s like before moving long‑term. To just relax. Whatever the reason, their doors are open.

This modern home has a spacious interior with many pleasing aesthetics. A glass‑domed central atrium is ideal for socialising in, while there is a choice of lounges and an on‑site hairdressing salon. The home is situated within beautiful landscaped gardens and residents can enjoy the use of a patio area and relaxing sensory garden.

Meals can be enjoyed in elegant dining rooms or the privacy of residents’ bedrooms, with food freshly sourced to suit personal taste and diet.

Discussion groups, arts and crafts, and flower arranging are examples of some of the activity groups residents have formed, while there are many visiting entertainers and events to look forward to.

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person‑centred care, supporting independence and honouring choice to help our residents live their best lives.

You’ll help us make health happen by:

• Acting as the first point of contact for all visitors to the home
• Taking responsibility for managing new enquiries
• Providing advice and support both face to face and over the phone
• Conducting show‑arounds within the care home
• Supporting the Home Manager and Administrator with clerical duties such as maintaining paperwork and filing
• Dealing with enquiries in a timely manner and ensuring daily and weekly tasks are completed

Key Skills / Qualifications needed for this role:

You’ve worked as a receptionist before with experience in providing excellent customer service, you’ll have a friendly manner both face to face and over the phone. You’re approachable and organised and can build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people’s lives.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health‑related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest‑free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability C