Receptionist

Platinum Recruitment NI Ltd; Carryduff, Belfast; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leisure service provider in Carryduff is looking for a customer service representative. The successful candidate will provide a professional service for visitors, managing inquiries and sales of Sports & Leisure services. Responsibilities include cash handling and maintaining a positive experience for all customers. Candidates should have at least 5 GCSEs and one year of relevant experience, or 4 years of equivalent experience without formal qualifications.

Qualifications

• 5 GCSE passes at grade A-C, NVQ level 2 or equivalent.
• One year of experience in a similar position, including customer service.
• Experience in cash handling and preparation of lodgements.

Responsibilities

• Provide professional customer service experience for visitors.
• Sell and promote Sports & Leisure services to customers.
• Handle financial transactions using Leisure Management Software.
• Assist in stock control and clerical duties as required.

Skills

Customer service

Cash handling

Clerical work

Communication skills

MS Word

Outlook

Education

5 GCSE passes at grade A-C, NVQ level 2 or equivalent

Job description

The post holder will provide a professional customer service experience for visitors, members and potential members. This will include selling all relevant Sports & Leisure services and products to existing and potential customers and promoting all relevant Council services, events and programmes. The post holder will handle associated financial transactions utilising relevant Leisure Management Software and assume other delegated duties relevant to the post reasonably assigned by the Operations Manager and Operations Coordinator, including duties/location to cover leave/other absences across Sports and Leisure facilities.

Responsibilities

• In line with the Council’s Customer Care Standards, provide a front of house service to include greeting and advising customers and responding to customer queries to ensure that all customers have a positive and enjoyable experience.
• Proactively sell and promote services offered by the Centre and Sports Services. This will include point of sales promotions and, on occasion, promoting services at special events.
• Process casual and member activity bookings including taking telephone and emails inquiries.
• Process customer purchases and reconcile cash in preparation for lodgement in accordance with Council procedures.
• Carry out all relevant clerical duties pertaining to the role as and when required as instructed by the Operations Manager.
• Under the direction of Operations Manager, assist in the replenishment of stock, stock control and replenishment of information stands.
• General monitoring of members of the public throughout the facility to ensure that all Child Protection and Vulnerable Adult policies and procedures are complied with.
• Ensure compliance with Council policies and procedures and operate within the highest standards of personal behaviour which reflect the core values and behaviours of the organisation.
• Ensure the provision of high standards of customer service within the facility and across Sports Services.
• Promote and manage the service effectively and communicate in a way, which enhances and promotes the public image and overall reputation of the Council, including product knowledge and awareness.

Skills and Qualifications

• 5 GCSE passes at grade A-C, NVQ level 2 or equivalent.
• One years’ experience in a similar position, to include front of house, customer service, administration/clerical work.
• Experience in cash handling and the preparation of lodgements.
• Experience using MS Word and Outlook.
• Where applicants do not hold the qualifications they must demonstrate a minimum of 4 years’ experience in a similar position as outlined above.

Further Information

Location: Lough Moss Leisure Centre.Please note that Platinum Recruitment NI Ltd require original certificates as proof of all qualifications listed on CV.

Area: Republic of Ireland
Closing date: 07 Dec 2025