Receptionist

NHS; Camberley; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare organization in Camberley is seeking a patient liaison officer to facilitate communication between patients and the Primary Health Care Team. The ideal candidate will manage telephone inquiries, assist with patient registration, and ensure smooth operations within the practice. A minimum of 4 GCSEs including English and Maths, along with experience in a healthcare or office setting, is required. This role is pivotal for maintaining a positive patient experience within the healthcare system.

Qualifications

• Must have at least twelve months previous office experience.
• Experience of working within the NHS or general practice environment is preferred.

Responsibilities

• Manning telephones: making and receiving calls, transferring calls accurately.
• Receiving and directing patients on arrival courteously and efficiently.
• Supporting the new patient registration process and issuing practice information.
• Preparing repeat prescriptions and managing requests for home visits.
• Opening and securing the premises at night.

Skills

Excellent verbal and written communication skills

Good listening and organisational skills

Clear, polite telephone manner

Experience of working with the public

Ability to work with minimum supervision

Excellent customer care skills

Disciplined and organised

Able to collect and collate data

Education

4 GCSEs (C and above) including English and Maths or equivalent

Tools

Microsoft Office packages (PowerPoint, Word, Excel)

EMIS Web

Job description

To provide a point of contact for patients. To facilitate effective communication between patients and the Primary Health Care Team and to promote a positive image of the practice to its patients and service users.

Main duties of the job

• Manning telephones: making and receiving calls, transferring calls accurately, booking patients in for appointments.
• Receiving and directing patients on arrival in a courteouis and efficient manner
• Receive and respond to requests from patients or practice team in relation to accessing the practice, including the use of the practice system(s) for online consultation and clinical and administration queries, ensuring this is supported and used effectively as the main route of access for patients, regardless of the mechanism of access (i.e. walk-in/in-person, telephone, online) and across the full operational hours of the practice.
• Undertaking administration to support the new patient registration process: Issuing practice information, obtaining completed questionnaires, checking completed registration forms and issuing New Patient medical check appointments.
• Preparing repeat prescriptions on the computer when required, in preparation for doctors to sign.
• Receiving and logging requests for home visits, telephone calls etc.
• Opening, locking up and securing the premises at night and carrying out the various checks this procedure entails such as checking the heating and ventilation.

Please note this is not a comprehensive list of all responsibilities, please refer to the Job Description attached for a full list.

About us

We are Surrey Heath Community Providers Limited, which is a federation of 7 GP practices across 10 sites, covering a population of over 97,000 patients across Surrey Heath. We began in 2016 and now employ around 200 members of staff across our clinical and corporate support teams. Our services include Surrey Heath Primary Care Network, PRIMACY workflow management and Upper Gordon Road Surgery.

As a GP Federation and Primary Care Network, we are proud to represent our member practices and to champion primary care by working with local general practice and system partners, in the provision of community based healthcare services. We are dedicated to providing safe and compassionate care to our patients across our range of primary care services in Surrey Heath and believe in continuous commitment to quality service delivery and positive patient outcomes.

Patients are at the heart of everything we do, and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected, at a time when they may be feeling vulnerable.

Our vision is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for.

Job responsibilities

Please see Supporting Documents for the full Job Description, list of responcibilities and Person Specification.

Person Specification

Qualifications

• 4 GCSEs (C and above) including English and Maths or equivalent.

Experience

• At least twelve months previous office experience.
• Experience of working with the general public. Experience of working within the NHS or general practice environment

Knowledge

• Knowledge of Microsoft Office packages e.g. PowerPoint, Word, Excel and other IT skills acquired through training and practical experience.
• Knowledge of NHS structures and organisational relationships. Experience using clinical systems, EMIS Web.

Skills

• Excellent verbal and written communication skills.
• Good listening and organisational skills.
• Clear, polite telephone manner.
• Experience of working with the public.
• Ability to work with minimum supervision.
• Ability to work within clear policy of confidentiality.Excellent customer care skills. Disciplined and organised, with the ability to work under pressure and manage own time.
• Able to work as part of a team, co-operating to work together and willing to help and assist wherever possible and appropriate.
• Able to collect and collate data

Other

• Happy undertaking a Disclosure Barring Service (DBS) check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.