Receptionist

Frimley Health NHS Foundation Trust; Camberley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in the UK is seeking a front-facing team member in their Paediatrics department. You will be responsible for welcoming patients and families, ensuring efficient clinic operations, and assisting with general inquiries. The role requires good administrative skills, written and spoken English, and the ability to work under pressure. The employer values flexibility and inclusivity and offers professional development opportunities.

Qualifications

• Must have a good standard of written and spoken English.
• Experience working in a busy environment is required.
• Ability to work both independently and as part of a team.

Responsibilities

• Welcome and check in patients upon arrival.
• Provide general assistance to patients and healthcare professionals.
• Develop effective working relationships with Trust staff.

Skills

Good administrative skills

Good verbal and written communication skills

Ability to remain calm under pressure

Organised, friendly, and helpful

Ability to multi-task and manage time

Education

Good standard of written and spoken English

Good all-round Secondary Education including GSCE English or equivalent

Good IT skills including Microsoft Outlook, Word, and Excel

Job description

An exciting opportunity has arisen to join the Paediatrics team at Frimley Health NHS Foundation Trust.

In this key front-facing role, you will be responsible for welcoming patients and families as they arrive in the department, helping to create a friendly and supportive environment. You will also play an essential part in the smooth running of our busy daily clinics, ensuring services are delivered efficiently and to the high standards expected across the Trust.

The key responsibility will be to develop and maintain effective working relationships with all Trust staff including clinicians, nursing staff and Directorate administration staff to provide an accurate, efficient, professional, and seamless service to patients and visitors.

Main duties of the job

Welcoming and checking in patients upon arrival, accurately verifying and updating their demographic information on the Trust's patient management system.

Providing timely and courteous assistance with general enquiries from patients and healthcare professionals, ensuring effective communication and support.

About us

Frimley Health NHS Foundation Trust is committed to being an inclusive and disability confident employer and has been awarded the Gold for the Armed Forces Employment Recognition Scheme. We provide first class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available.

Here at Frimley Health NHS Foundation Trust, we know how important it is to have a healthy work life balance; this benefits not only individuals but the patients we care for too.

We encourage applications from people who wish to work on a flexible basis, recognising that flexibility may mean a range of different working patterns and hours, we do our utmost to work with our staff to meet their needs and the needs of our service and its users.

Frimley Health Trust benefits on Vimeo

Job responsibilities

For a full list of responsibilities and tasks associated with this role, please refer to the job description/person specification attached to this vacancy.

Person Specification

Qualifications

• Good standard of written and spoken English
• Good all-round Secondary Education including GSCE English or equivalent.
• Good IT skills. Microsoft packages including Outlook, Word, and Excel.

Experience

• Used to a busy environment
• Working with the public

Skills & Knowledge

• Good administrative skills, organised and methodical, with good attention to detail including spelling, grammar, and accuracy
• Good verbal and written communication skills
• Able to remain calm under pressure when working in a busy environment
• Ability to work on own initiative, and as part of a team, self-motivated, flexible approach
• Adaptable, receptive to change, respond well to new challenges.
• Organised, Friendly and helpful
• Ability to multi-task, manage own time, and prioritise workload effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.