Receptionist

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare institution in Bristol is seeking a motivated individual to join their Outpatient Reception team. The role requires effective communication, empathy, and clerical skills to manage patient interactions and administrative tasks within the dental hospital. Success in this position involves supporting patients and working collaboratively with clinical staff while maintaining confidentiality and adhering to Trust policies.

Responsibilities

• Greeting patients and families upon arrival.
• Maintaining accurate filing systems and diary management.
• Inputting appointment outcomes into the Patient Administration System.

Skills

Communication

Empathy

Clerical Skills

Organization

Job description

Social network you want to login/join with:

University Hospitals Bristol and Weston NHS Foundation Trust

Location:

Bristol, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

6f381b86fd22

Job Views:

4

Posted:

04.07.2025

Expiry Date:

18.08.2025

Job Description:

We are looking for

a motivated and enthusiastic individual to become a member of our Outpatient Reception team.

This role is 37.5 hours per week and would be split across the four Outpatient Reception areas of the Bristol Dental Hospital.

Duties include greeting arriving patients and their families, clinic preparation, and general clerical duties under the supervision of the outpatient reception team leader.

• To liaise with wards, clinical staff, GPs, and Trust support staff in person, via telephone, and email as necessary.
• To show a caring and professional approach towards patients, relatives, and carers, including acting with resilience to handle distressed patients and relatives empathetically.
• To carry out clerical duties such as maintaining accurate filing systems, receiving post, diary management, and scanning patient notes if required.
• To keep waiting areas tidy and patient information materials up to date.
• To input appointment outcomes, including no-shows, into the Patient Administration System (PAS) and other relevant computer systems accurately and promptly.
• To maintain confidentiality and discretion, complying with the Data Protection Act and Trust policies.
• To be flexible and utilize skills in other functions when appropriate.
• To adhere to Service and Trust policies and guidelines.

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, with over 13,000 staff and more than 100 clinical services across 10 sites, serving a population of over 500,000 in South West England. UHBW has a 'Good' rating from the CQC and is committed to excellent patient care, innovation, and research. Our hospitals are located in Bristol and Weston, offering a vibrant city life close to countryside and seaside. UHBW is dedicated to safeguarding and promoting the welfare of children, young people, and vulnerable adults, and promotes diversity and equal opportunities in its workforce.