Receptionist

NHS; Brighton; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare practice in Brighton is seeking a reception staff member for front line duties. The ideal candidate will demonstrate excellent communication and IT skills, with experience in healthcare environments being preferred. This role requires flexibility, as well as the ability to handle confidential information with professionalism. Working hours are 20 hours per week from 1.30 pm to 6.30 pm on weekdays.

Benefits

Generous holiday allowance

NHS pension

Hands-on training and support

Qualifications

• Experience working in a healthcare reception role.
• Excellent listening and communication skills.
• Ability to prioritise and work to tight deadlines.

Responsibilities

• Front desk reception duties.
• Maintaining appointment system.
• Processing appointment requests and ensuring appropriate clinician/service.
• Work with confidential information, maintaining confidentiality.
• Process repeat prescription requests.

Skills

Excellent communication skills

Strong IT skills

Effective time management

Polite and tactful

Good interpersonal skills

Education

GCSE grade A to C in English and Maths

Tools

Outlook

MS Word

Excel

Job description

Job Summary

The successful applicant must have a positive attitude, a professional and friendly manner with a flexible approach to work collaboratively as a key member of the team.

The post holder will have responsibility for front line reception duties. You should have excellent communication and customer service skills and demonstrate a high degree of tact, diplomacy and confidentiality as the first point of contact to our service users, carers, health professionals and third party organisations.

You must be comfortable and confident in a fast paced environment while maintaining a calm approach.

Some flexibility is required at times to cover holidays and sickness.

Applicants will be expected to have a good standard of education, including English and Maths, and good IT skills are important.

This is a very busy role and someone who has previous experience working in a GP practice or similar healthcare setting would be an advantage.

Hours: 20 hours per week working Mondays, Tuesdays, Thursdays and Fridays from 1.30 pm to 6.30 pm.

Please note that interviews will take place Thursday 4th December.

Duties And Responsibilities

• Front desk reception duties


• Maintaining our appointment system


• Processing requests for appointments and ensuring callers are directed to the most appropriate clinician/service


• Filing and retrieving paperwork


• Work with confidential and sensitive information, maintaining confidentiality at all times


• To ensure high levels of accuracy are maintained in all aspects of work.


• Process repeat prescription requests in accordance with Practice guidelines


• Successful applicants must be willing to attend training to enhance the job role and keep up to date with current practices and policies.

About Us

The Pavilion Surgery is a long established, well organised, friendly and efficient Practice with a list size of 10,300 patients. We are located in the city centre of Brighton, opposite the Royal Pavilion and gardens. Brighton beach and the Palace Pier are a 5 minute walk away.

We are a friendly and caring practice, delivering high quality, patient centred care. We continually strive to improve processes which deliver healthcare with improved results across all areas of our service provision.

We promote a culture of continuous improvement, inclusion where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

• A welcoming and inclusive team environment


• Hands-on training and support


• A generous holiday allowance


• NHS pension

You will have opportunities to develop your skills through training and mentoring.

If you are committed to delivering excellent patient care service and want to be part of a dedicated and friendly GP Practice, we would love to hear from you.

Person Specification

Essential Skills

• Willingness to work flexibly


• Excellent communication skills (written and oral)


• Strong IT skills


• Polite and tactful


• Effective time management


• Ability to work as a team member and autonomously


• Good interpersonal skills

Essential Personal Qualities

• Polite and confident


• Flexible


• Motivated


• Sensitive and empathetic in difficult situations


• Ability to work under pressure

Essential Qualifications

• GCSE grade A to C in English and Maths.


• Excellent listening and communication skills (orally and written).


• Experience of use of IT systems, Outlook, MS Word and Excel.


• Experience of working in a healthcare reception role.


• Ability to prioritise and work to tight deadlines when faced with conflicting demands.

Desirable

• Experience of working in General Practice


• Knowledge and experience in the use of EMIS clinical system


• Qualified to NVQ Level 2 in Health and Social care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Pavilion Surgery

Address: 2-3 Old Steine, Brighton, BN1 1EJ

Website: https://www.pavilionsurgery.co.uk/