Receptionist

Hollins Hall Hotel & Country Club; Bradford; On-site; GBP 18,000 - 22,000; Full time

Job summary

A prestigious hotel in Bradford is seeking a Hotel Receptionist to provide exceptional customer service and administrative support. You will welcome guests, manage bookings, and ensure a pleasant stay. Ideal candidates will have strong communication skills and the ability to handle guest inquiries and complaints professionally. Join our team to create memorable experiences for our guests.

Qualifications

• Excellent customer service skills and a welcoming demeanor.
• Ability to multitask and manage time effectively.
• Strong communication skills to assist guests.

Responsibilities

• Welcoming guests and checking them into the hotel.
• Processing guest departures and ensuring payment is completed.
• Providing information about the hotel’s facilities and services.
• Handling guests’ complaints or concerns promptly.

Job description

Hotel Receptionists are the first point of contact for hotel guests, providing customer service and administrative support.

creating a pleasant and memorable stay for guests.

Duties and responsibilities include:

• Welcoming guests and checking them into the hotel
• Processing guest departures by ensuring all charges are paid and the room is vacated
• Providing information about the hotel’s facilities and services
• Answering questions about local amenities and attractions
• Handling guests’ complaints or concerns promptly and professionally
• Maintaining an up-to-date knowledge of room availability and pricing
• Managing room reservations and cancellations
• Coordinating with housekeeping to ensure rooms are clean and ready for guests
• Processing payments for room charges, meals, and additional services
• Performing administrative tasks, such as managing post and deliveries for guests