Receptionist

NHS; Bolton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A medical practice in the UK is seeking a Receptionist for 20 hours per week. The candidate must possess excellent customer care skills and be able to work flexible hours to cover annual leave. Responsibilities include managing patient appointments and handling queries professionally. This permanent part-time role offers a salary of £12.21 per hour.

Qualifications

• Excellent communication skills required.
• Experience in a healthcare setting is desirable.
• Ability to handle confidential records.

Responsibilities

• Provide a high level of reception/customer service.
• Arrange appointments using the electronic booking system.
• Process repeat prescription requests within the required 48 hours.

Skills

Customer service skills

Communication skills

Organisational skills

IT skills

Education

Good standard of general education

Good standard of numeracy & literacy

Tools

Microsoft Office

EMIS software

Job description

Job Summary

Great Harwood Medical Group is looking for a Receptionist to work 20 hours per week as follows: Monday, Tuesday and Wednesday 2.30pm - 6.30pm, Thursday & Friday 8.00am - 12pm. You must be flexible with hours to cover annual leave/sickness leave. Excellent customer care skills are essential for this role to provide a high level of reception/customer service to our registered patients at the practice. Applicants should be friendly, confident with proven communication and organisational skills. The role of Medical Receptionist can be demanding so we are looking for someone who is highly organised and good at multi‑tasking.

Main Duties

• Dealing with patients and relatives, over the telephone, online and face to face, in a courteous and professional manner.
• Arranging appointments for patients using the electronic booking system.
• Processing repeat prescription requests within the required 48 hours.
• Administration of medical reports and patient‑related correspondence; data input and coding.
• To deal with routine queries from patients and direct them to other appropriate sources of information and assistance.
• To scan and file hard copy documentation related to patient notes correctly and promptly.
• Ensuring that confidentiality is observed at all times.
• Other reception/admin duties, within reason, requested of them by the Managers, Partners or Nurses.

About us

The surgery has six Partners, two Practice Nurses, one HCA, one Advanced Pharmacist Practitioner, and 12 administrative staff looking after 9,000 patients in Great Harwood and surrounding area. Our main site is in Great Harwood with a branch site in Rishton.

Payroll Information

Other pay scheme

Salary: £12.21 per hour

Contract: Permanent

Working pattern: Part‑time

Reference number: A1802-25-0001

Locations

Water St, Gt Harwood, Lancs, BB6 7QR

High Street Surgery, 87 - 89 High Street, Rishton, BB1 4LA

Job Responsibilities

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow‑up appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information onto the computer as required.
• Patient notes and correspondence.
• Correspondence, reports, results etc. filed promptly and in the correct records; all recent correspondence available when patients are seen.
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality

• Respect patient confidentiality and privacy in accordance with policies.
• Maintain confidentiality of sensitive information related to patients, carers, staff, healthcare workers and business information.
• Disclose confidential information only to authorised persons as per practice policies.

Health & Safety

• Assist in promoting and maintaining health, safety and security within the workplace.
• Use personal security systems, identify risks, manage them and report potential risks.
• Use appropriate infection control procedures and maintain tidy, safe work areas.

Equality and Diversity

• Support equality, diversity and rights of patients, carers and colleagues.
• Act in a way that respects privacy, dignity, needs and beliefs of patients and staff.
• Behave in a welcoming, non‑judgmental manner.

Personal/Professional Development

• Participate in annual individual performance reviews and maintain personal development records.
• Take responsibility for own learning and performance and support peers.

Quality

• Alert team members to quality issues and risks.
• Assess own performance and take accountability.
• Contribute to team effectiveness by reflecting and suggesting improvements.
• Work effectively with other agencies to meet patient needs.
• Manage own time, workload and resources effectively.

Communication

• Communicate effectively with team members, patients and carers.
• Recognise need for alternative communication methods and respond accordingly.

Implementation of Services

• Apply practice policies, standards and guidance.
• Adhere to health and safety, safeguarding and Data Protection Act requirements.
• Discuss with team how policies affect own work.
• Participate in audits where appropriate.

Person Specification

Qualifications

• Good standard of general education.
• Good standard of numeracy & literacy.
• Customer service skills (desirable).
• Good communication skills, able to listen to and advise on patients’ queries (desirable).
• Good IT skills (Microsoft Office) (desirable).

Experience

• Competent in Microsoft Office.
• Customer service experience.
• Excellent communication skills.
• Experience in a healthcare setting (desirable).
• Experience in a GP reception role (desirable).
• Previous experience of handling confidential records (desirable).

Skills & Knowledge

• Good communication / customer service skills.
• Ability to use own judgement and initiative.
• Familiarity with EMIS software, understanding of medical terminology. Knowledge of Information Governance (desirable).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Great Harwood Medical Group

Water St, Gt Harwood, Lancs, BB6 7QR

Website: http://www.ghmg.org.uk/