Receptionist

Rodericks Dental; Birmingham; On-site; GBP 17,000 - 23,000; Full time

Benefits offered by this job

Extra holiday accrual

Personal day

Structured onboarding

Career progression

Job summary

Selly Oak Dental Practice in Birmingham is seeking an experienced Receptionist to deliver a warm, professional welcome to patients and visitors. You will handle bookings, payments, and records while coordinating with the dental team to ensure smooth daily operations.

As part of Rodericks Dental Partners, you’ll contribute to a patient‑focused culture and benefit from a supportive team, training, and opportunities for progression within the network.

Qualifications

• Experience in customer service or receptionist roles is desirable.
• Confident communicator with a professional, approachable manner.
• Strong IT skills for bookings and records management.
• Ability to multitask and stay calm in a busy environment.
• Team player who supports colleagues.

Responsibilities

• Provide a warm, professional welcome to patients and visitors.
• Manage appointment bookings and maintain accurate patient records.
• Process payments and handle administrative tasks with precision.
• Coordinate with dentists, nurses, and practice managers to keep the practice running smoothly.
• Promote and upsell dental services and products to support patient care.

Skills

Customer service experience

Receptionist experience

IT skills

Job description

Job Type: Permanent Job Sector: Health, Medicine Region: West Midlands Location: Birmingham Salary Description: Up to UKP 0 per month Posted: 09/11/2026 Recruiter: Rodericks Dental Job Ref: rodericks/TP/SellyOak/Receptionist/10788

Role Description

Dental Receptionist Selly Oak Dental Practice, 476 Bristol Road, Birmingham, B29 6BD32 Hours Per Week Dentistry, Redefined Realise Your Potential in a Caring, Supportive Environment because your smile matters too. At Rodericks Dental Partners, we know that every great patient experience starts the moment someone walks through our doors - and that begins with you. As a clinically led dental group, we're passionate about creating practices where our people feel valued, respected, and proud of the service they deliver. Here, you won't just manage appointments; you'll play a vital role in patient care and the success of the practice. This is more than a front desk role - it's a platform for professional fulfilment and personal growth.

Selly Oak Dental Practice Highlights

• Opposite the University of Birmingham (student-heavy area)
• Main Road location with high visibility
• On-street parking
• Nurses with 25- and 15-years' experience
• Receptionists with 21 and 13 years
• Practice Manager: 14 years in private healthcare (non-dental background)
• Implants, Invisalign

Your Future with Rodericks Dental Partners

• A Role That Matters – Be the friendly face and reassuring voice that sets the tone for every patient's visit, helping them feel comfortable and cared for.
• A Supportive Team – Work alongside skilled dental professionals in a collaborative environment where everyone's contribution is valued.
• Professional Growth – We're committed to helping you develop your skills and confidence, with opportunities for training and progression across our network.
• Variety Every Day – From managing diaries to processing payments and supporting patients with information about treatments, no two days are ever quite the same.
• Opportunities Across the UK – With over 220 practices nationwide, your career with us can grow wherever life takes you.

What We Offer

• Extra holiday accrual in line with length of service (LOS)
• An additional personal day each year
• Supportive team environment and structured onboarding
• Opportunities for development and career progression

What You'll Be Doing

• Provide a warm, professional welcome to patients and visitors
• Manage appointment bookings and maintain accurate patient records
• Process payments and handle administrative tasks with precisionCoordinate with dentists, nurses, and practice managers to keep the practice running smoothly
• Promote and upsell dental services and products to support patient care
• Be a key part of creating a positive, friendly atmosphere in the practice

Skills and Experience We're Looking For

• Previous experience in a customer service or receptionist role is desirable
• Confident communicator with a professional, approachable manner
• Ability to multitask and stay calm under pressure in a busy environment
• Attention to detail and good IT skills for handling bookings and records
• A team player who thrives on helping others

Hear From a Colleague

Working for a 7 surgery practice has its challenging days, it does get quite busy, but I thoroughly enjoy it. I enjoy working here because of the people I work with and the patient rapport I have built over the years. Recently been awarded Employee of the Month – Runner up, which was very unexpected. I am always supported by the Practice Manager and the team, the Practice Manager will always go out of their way to help, no favour is too big or too small. They care deeply about their staff and it shows. I would recommend working here as you build relationships with the staff members, you don't just become a team, you become family.