Receptionist

Sandwell and West Birmingham NHS Trust; Birmingham; On-site; GBP 20,000 - 25,000; Part time

Job summary

A prominent healthcare provider in Birmingham is looking for a part-time receptionist to join their team. Responsibilities include managing patient enquiries and supporting administrative activities. Ideal candidates will have NVQ level 2 in Customer Care and experience with patient information systems. This role offers flexibility within practice opening hours, contributing to a supportive team environment.

Qualifications

• Willingness to undertake further training.
• Significant clerical experience required.
• RSA1 typing or EDCL qualification preferred.

Responsibilities

• Dealing with patient enquiries both face to face and telephone.
• Referral management according to guidelines.
• Shared management of a Department email account.

Skills

Customer Care Service

Keyboard skills

Computer skills

Education

NVQ level 2 Customer Care Service

GCSE Maths and English grade C or above

Good standard of general education

Tools

Patient information systems (e.g. Systm One, Rio)

Job description

This is an opportunity for a receptionist to work at a forward thinking GP Practice. It is a substantive post part time, as part of a small hardworking team. You will be working at Summerfield Group Practice Health Centre in West Birmingham.

There will be a requirement to learn the patient administration systems and ordering system to work effectively within a 'low' paper environment. There may be some requirement to phone and speak to patients and also to deal with patients and their family or assistants.

The days and hours worked will be negotiable to an extent but within the Practices opening times.

Some degree of flexibility would be desired for cover during holiday times.

Main duties of the job

You will be working in Summerfield Group Practice located in Summerfield Primary Care Centre.

You will be expected to support all administrative activities. Examples of some activities are:

• Dealing with patient enquiries both face to face and telephone
• Referral management according to guidelines.
• Shared management of a Department email account.
• Opening and scanning post

You will be expected to support all activities within the Department.

If you feel you have the necessary qualities and skill set we would be delighted to hear from you.

About us

Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country - one of the country's most culturally diverse areas. It's a friendly and welcoming place - a place where you can belong, and a place where you can grow.

We care for our patients, we care about our population, and we care about our people.

Our values - Ambition, Respect and Compassion - are at the heart of who we are. They guide us every step of the way; how we work with each other, and how we look after our patients and their families; how we respect and value the rich diversity of our team and our community.

Our Trust has always aspired to be more than a hospital, more than a healthcare provider. Our purpose is "Improve the Life Chances and Health Outcomes of our Population." It is what inspires, drives, and unites us every day. It's what makes us unique.

We want working at SWB to feel like more than just a job. We want our Trust to be a place where you can feel you belong. A place where you feel happy, safe, and rewarded. A place where you can develop your career in whatever way you choose. When we say we're 'with you all the way' we want you to know that we mean it. Visit the SWB website to find out more about our ambitions and people plans.

Job responsibilities

Please see attached Job Description and Person Specification for full details of what the role entails

Person Specification

Qualifications

• NVQ level 2 Customer Care Service, GCSE Maths and English grade C or above
• Willingness to undertake further training
• Good standard of general education

Experience

• Significant clerical experience
• Good keyboard and computer skills
• RSA1 typing or EDCL
• Experience of patient information systems (e.g.Systm One, Rio)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Sandwell and West Birmingham NHS Trust

Address

SWB NHS Trust, Summerfield Primary Care Centre, 132 Heath Street, Winterton