Receptionist

Malmaison; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A well-known hotel group in Birmingham is seeking a Receptionist for Hotel du Vin. This role involves being the face of the hotel, delivering exceptional customer service, and addressing guest queries. Candidates should possess a natural charm for hospitality and a passion for serving guests. The position also offers numerous perks such as discounted room rates and opportunities for apprenticeships. Join a dynamic team where you can grow your career in the hospitality industry.

Benefits

Discounted Staff Room Rates

Healthcare Cash Plans

High Street Discounts

Cycle to Work Scheme

Qualifications

• Must have a natural hospitality charm.
• Experience in dealing with guest queries.
• Energetic and enthusiastic personality.

Responsibilities

• Be the first and last face our guests see.
• Ensure guests have a positive experience.
• Handle various guest queries and ensure satisfaction.

Skills

Friendliness

Passion for service

High standards

Job description

About the Location

Opened 2001

66 Bedrooms

59-seater Bistro

4 Private Event Spaces - seating up to 100

Once an eye hospital, this landmark Victorian building built in 1884, is located in the central business district of the city, close to the Jewellery Quarter and the popular Broad Street area. With world‑class retail and cuisine, the city a vibrant cultural cauldron with something for everyone and benefits from excellent links for regional and international travellers. Birmingham has 35 miles of canals, which is said to be more than Venice. They're enjoyed by walkers, cyclists, and narrowboat owners and they are a reminder of a unique industrial history.

About The Role

Receptionist

£12.50ph, 40 hours

Permanent position

Hotel du Vin Birmingham

We are looking for a friendly, passionate and energetic receptionist to join the team at Hotel du Vin.

You will be the face of our hotel, get paid for doing what you love, get loads of perks and benefits, learn something new and make a career for life with Hotel du Vin.

You must have a natural hospitality charm and a passion for service. You will strive to make our guests experience with Hotel du Vin the best it can be whilst dealing with queries of all shapes and sizes.

As Receptionist you are the first and last person our guests see, you set the tone for the visit and you can ensure that everything has gone above and beyond before they leave.

High standards will be second nature to you? You love people and making guests smile everyday knowing you have delivered celebrity service? You want to be part of something different, working with the best food, drink and a brand you will be proud of?

At Hotel du Vin we create memories that the guest will never forget. This could be the next step for you into a Supervisory position within Hotel Du Vin – we actively encourage internal development and progression, Onwards and Upwards.

We actively encourage internal development and progression and Malmaison is on target to have 100 new apprentices in the business by year end. Candidates for this position would be given the opportunity to enroll on our apprenticeship scheme after they have completed their probationary period.

Benefits

About You

In Addition To Competitive Rates Of Pay We Offer

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work with Wagestream giving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offer complimentary stays on your 1st, 3rd and 5th anniversary with Dinner, Bed & Breakfast
• We are a proud sponsor of The Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco‑friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Interested? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.