Receptionist

The Rank Group; Birmingham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading entertainment company in Birmingham is seeking a Receptionist to create a welcoming atmosphere for guests. The ideal candidate will have a positive attitude and strong customer service skills, ensuring each interaction is memorable. This role requires flexibility for night shifts and weekends, with a passion for hospitality and entertainment. Join our vibrant team and contribute to the guest experience at our casino.

Benefits

Hourly pay of £12.21

Share of uncapped tips

Paid breaks

28 days holiday

Pension scheme contributions

Life insurance

Online learning access

Free team uniform

Qualifications

• Experience in a hospitality role is preferred.
• Ability to entertain and engage customers.
• Strong focus on customer satisfaction.

Responsibilities

• Welcome guests and create a positive first impression.
• Ensure a memorable and engaging atmosphere.
• Handle reception duties while entertaining guests.

Skills

Positive attitude

Customer service skills

Social skills

Hospitality experience

Job description

Company Description

Join Us at Grosvenor Casinos

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong.

Our casinos sit at the heart of communities across the UK. They’re more than venues - they’re vibrant, welcoming spaces where people come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment. And right now, we’re on an exciting journey of growth - to become the UK’s most loved casinos.

That’s where you come in.

Benefits

• Hourly pay rate of £12.21
• Tips: Receive a share of uncapped tips
• Premium Pay Night Allowance: An additional £1 per hour after midnight
• Paid breaks
• Holiday Entitlement: 28 days of holiday to relax and recharge (based on full time contracts)
• Legal & General Pension Scheme: We contribute 3% to your pension.
• Life Insurance: Coverage provided for peace of mind
• Long Service Awards: Celebrate your career milestones with us
• Online learning: Access supplementary online courses to enhance your skills
• Uniform: We provide a free team uniform
• Retail Discount Scheme: Enjoy discounts and offers at selected retailers
• Employee Assistance Programme: Access to support and resources whenever you need them
• Food and Soft Drinks Discounts

Job Description

As a Receptionist, your role is pivotal in setting the tone for our guests' experience from the moment they step through our doors. Your welcoming smile, enthusiastic greeting, and genuine care are the first impression our customers have of our business, making you an essential part of our team.

With your passion for people and excellent social skills shining through, you will not just welcome our guests but entertain them, ensuring their visit starts on a high note. Your role goes beyond typical reception duties; you’ll create a memorable, engaging atmosphere that exceeds our guests' expectations. You’ll focus on making each interaction enjoyable and meaningful, ensuring our guests feel valued and well taken care of.

Qualifications

To be successful in this role you’ll need a positive, can-do attitude with a real passion for entertaining customers and delivering an exceptionally high service as well as experience of working successfully in a hospitality role.

Additional Information

Be Part of What’s Next

If you're looking for more than just a job - if you want to be part of a team that values passion, performance and care - we’d love to hear from you.

We’re building something special at Grosvenor Casinos. Join us and be part of it.

We’re for Everyone

At Grosvenor Casinos and The Rank Group, we’re committed to creating a workplace that’s welcoming and inclusive. If you need any adjustments as part of your application or interview, just let us know - we’re happy to help.

Please be advised that this role operates within a 24/7 casino environment and will require flexibility to work night shifts and weekends.

24hr contract receptionist roles per week.

Candidates must be 18 years of age or older and have the legal right to work in the UK.