Receptionist

Focus Hotels Management Limited; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

A boutique hotel chain is seeking a receptionist for the opening of a new hotel in Belfast. You will ensure a unique guest experience while managing check-ins, reservations, and customer service. The ideal candidate has previous hospitality experience and is proactive in meeting guest needs. This role offers competitive pay, professional development, and a supportive work culture focused on excellence and growth.

Benefits

Competitive salary

Training and development programme

Clear career progression pathways

Employee-centric culture

Qualifications

• Previous receptionist experience, preferably in a hotel environment.
• Pro-active in upselling and anticipating customer needs.
• Excellent leadership skills with a hands-on approach.

Responsibilities

• Greet guests upon their arrival and process check-ins and check-outs efficiently.
• Handle guest inquiries and make room reservations over the phone or in person.
• Provide exceptional customer service by addressing guest needs promptly.

Skills

Customer service skills

Organizational skills

Leadership skills

IT skills

Job description

This is your opportunity to play a pivotal role in one of Belfast’s mostanticipated boutique hotel openings.

Who are we

Opening early 2026, The Bedford Hotel Belfast will be a prestigious boutique hotel set within the iconic Scottish Mutual Building in the heart of the city. With 82 beautifully appointed bedrooms, a destination restaurant, café/bar, and exclusive private dining rooms, The Bedford Hotel Belfast will set new standards for hospitality in Northern Ireland.

Role Responsibilities

Asa receptionist,you willassistthe Front Officeteam across all aspects of the Front Officeteam, ensuring the guest experience is unique and brings The Bedford Hotel to life.

• Guest Check-In and Check-Out: Greet guests upontheir arrival, processcheck-insand check-outs efficiently, and ensureaccuratedocumentation of guest information and payments.
• Reservation Management: Handle guest inquiries and make room reservations over the phone, through email, or in person. Update andmaintainthe reservation system, ensuring accuracy andtimelycommunication.
• Guest Services and Assistance: Provide exceptional customer service by addressing guest needs and requests promptly and courteously.Assistwith luggage handling, arrange transportation, and provide directions or recommendations as needed.
• Billing and Payments: Process guest payments, handle cash transactions, and generateaccuratebills and receipts. Ensure compliance with hotel policies and procedures related to billing and payments.
• Complaint Handling: Address guest complaints or concerns professionally and promptly, aiming to resolve issues and ensure guest satisfaction. Escalate unresolved matters toappropriate supervisorsor managers when necessary.
• Safety and Security: Follow established procedures to ensure the safety and security of guests and the property. Monitor and report any suspicious activities or incidents to relevant personnel.
• Administrative Tasks: Perform various administrative duties, such as filing, record-keeping, and managing guest correspondence. Maintain cleanliness andorganisationat the front desk area.
• Knowledge of Hotel Services: Stay informed about the hotel's services, amenities, and promotions to provideaccurateand up-to-date information to guests.

Key Requirements

• Previousreceptionistexperience, preferably in ahotel environment.
• Pro-active in upselling andanticipatingcustomer needs, as well as improving the bottom line.
• Excellent customer service skills, standards driven, good organisational skills.
• Excellent leadership skills with a hands-on approach and lead-by-example work style.
• Excellent IT skills, with experience in using all key Microsoft packages.

What We Offer:

• Competitive salary.
• Training and development programme.
• Clear career progression pathways and leadership opportunities.
• A supportive, employee-centric culture.
• Recognition and rewards for outstanding performance.
• Work-life balance initiatives.

Why Join Us?

Be part of something special:

Join the opening team of Belfast’s newest boutique hotel.

Innovate and inspire:

Work in an environment that encouragesnew ideasand continuous improvement.

Grow your career:

Benefit from professional development opportunities designed to help you thrive.

Ready to Elevate Your Career?

Apply now to join The Bedford Hotel Belfast and become part of a team that values excellence, passion, and progress.