Receptionist

Rodericks Dental; Bedford; On-site; GBP 20,000 - 25,000; Full time

Job summary

Rodericks Dental is seeking a Receptionist who will be the first point of contact for patients, providing exceptional service and managing appointments effectively. You will work closely with a dynamic team, ensuring a smooth operation in a dental practice and aligning with company standards. This position requires excellent communication skills, a customer-focused attitude, and a willingness to learn about various treatment options within the dental sector.

Benefits

Tiered salary based on experience

Retail discounts and deals

Annual leave that increases with length of service

Extra day of annual leave for your Birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to build rapport and high level of customer service.
• Passionate about learning treatment options in dentistry.
• Comfortable working to practice KPIs and structured processes.

Responsibilities

• Provide an exceptional patient experience in person and over the phone.
• Manage diaries and ensure proper scheduling.
• Liaise with dental laboratories and other organizations.

Skills

Customer service

Communication

Attention to detail

Teamwork

IT skills

Job description

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• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-useapp
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday!
• Comprehensive training (including online and in person courses)
• Refer a friend scheme

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count.

You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Key responsibilities:

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key skills and experience:

• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector– becoming an expert on what your practice has to offer!
• Passionate about driving the success of the practice by seizing opportunities
• Able to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature - Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.