Receptionist

The Central Surgery; Barrow-upon-Humber; On-site; GBP 12,000 - 15,000; Part time

Job summary

A local healthcare provider in Barrow-upon-Humber seeks a committed receptionist to join their patient service team. The role involves managing patient interactions, handling incoming calls, processing medication requests, and supporting the clinical team. Ideal candidates will have experience in customer service and a healthcare background. Full training will be provided, and the position is for 20 hours per week.

Qualifications

• Experience of working within a reception/customer service role.
• Experience of working in a healthcare environment.
• Experience of working in Primary care.

Responsibilities

• Assist with managing the e consult service.
• Manage incoming calls.
• Arrange appointments for patients.
• Greet patients and other members of the public.
• Deal with general enquiries.
• Process repeat medication requests.
• Assist clinical team through completion of tasks.
• Any other administrative duties as needed.

Skills

Communication skills

Customer service

Teamwork

Job description

We are looking for a committed individual to join our friendly patient service team. The successful candidate should be an enthusiastic team player with great communication skills. Full training and support will be provided when joining our team of receptionists to ensure a high standard patient care is delivered.

This position is for 20 hours per week

Main duties of the job

As a member of our reception team you will be expected to assist patients and members of the public at the reception desk. You will deal with a variety of incoming calls and enquiries and requests for medications. At Central surgery we operate a total triage system, which means all requests to see a doctor, will be screened by a GP prior to the reception team contacting the patient to book an appointment.

Under the supervision of the Patient Services Manager you will assist with the completion of general administration, tasks and requests from the clinical team.

About us

Central Surgery is based in Barton, with a second site in Goxhill. Our large team work at both sites providing primary care services to over 17000 patients. We have 5 GP Partners, salaried GP's, ACP's and a team of nurses and healthcare assistants. Along with our MDT of clinicians, admin and receptionist teams we pride ourselves on being a friendly, supportive workplace.

Job responsibilities

• assist with managing the e consult service
• manage incoming calls
• arrange appointments for patients
• greet patients and other members of the public
• deal with general enquiries
• process repeat medication requests
• assist clinical team through completion of tasks
• any other administrative duties as needed

Experience

• Experience of working within a reception/customer service role
• Experience of working in a healthcare environment
• Experience of working in Primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.