Reception Team Member

Staycity Group; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading urban aparthotel brand is seeking enthusiastic individuals to act as Brand Ambassadors, ensuring that every guest experience is exceptional. Successful candidates will have excellent communication skills and a positive attitude, helping to create lasting impressions. While prior experience is beneficial, full training will be provided. The role includes unique perks such as paid family leave and discounted rates on overnight stays, making it ideal for vibrant, customer-focused team players.

Benefits

Paid family leave (>1 year of service)

Flexible working patterns

Bonus scheme for high performers

Discounted overnight stays for employees and family

Refer and earn scheme

Cycle to work scheme

Education support

Volunteer days

Employee Assistance Program (EAP)

Extra day off for birthday

Qualifications

• Previous experience in a similar property is helpful but not required due to training provided.
• Confidence in communication is essential to create lasting impressions.
• Willingness to embrace kindness and mutual respect in the workplace.

Responsibilities

• Act as a Brand Ambassador and represent the company with enthusiasm.
• Ensure guests have a great first impression with excellent communication.
• Show exceptional attention to detail while managing guest interactions.

Skills

Excellent communication skills

Organisational skills

Interpersonal skills

Attention to detail

Positive attitude

Tools

Opera

Job description

• Be a Brand Ambassador: Embrace your role with joy, passion, and enthusiasm as you represent Staycity Group
• Make a good first impression with all our guests: Confidence and great communication are vital in leaving lasting impressions.
• Amaze our guests: Show attention to detail and outstanding organisational skills to delight our guests.
• Go above and beyond for guests and team: Create raving fans by always exceeding guest and team expectations.
• Bring a positive attitude: Radiate positivity and contribute to a vibrant workplace and team
• Be kind & treat everyone with respect: Strive for an atmosphere of kindness and mutual respect among colleagues and guests
• Previous experience working in a similar property is helpful but not a "must have" as full training will be provided
• Prior experience using Opera is helpful and would have advantages
• Excellent communication and interpersonal skills are required for this role.
• Staycity is an urban aparthotel brand, blending the freedom of apartment living with the quality and consistency of a hotel stay. With locations in top European cities like Dublin, London, Paris, and Edinburgh, we provide home comforts in prime city spots - ideal for the modern traveller.
• Paid family leave (>1 year of service)
• Flexible working patterns
• Bonus scheme that rewards high performers; based on our core values and tied to individual property goals
• Discounted rates for overnight stays for you, your family and friends
• Refer and earn scheme - earn up to £/€550
• Cycle to work scheme- to support a healthy lifestyle and our planet
• Education Support to help you foster new skills
• Volunteer days: 2 paid volunteer days per year
• Support for you and your family when you need it with our Employee Assistance Program (EAP)
• An extra day off to celebrate your birthday