Reception Team Member

Accor Hotels; Greater London; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading hotel chain in Greater London is looking for a Reception Team Member. You will ensure guests receive exceptional service from check-in to check-out. The role requires a guest-oriented attitude and teamwork skills to enhance guest experiences. Join us and enjoy various benefits, including employee discounts and opportunities for personal growth.

Benefits

Discounted rates at Accor worldwide

Learning programs through our Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Proactive, guest-oriented approach to service.
• Ability to work in a team and handle guest inquiries.

Responsibilities

• Greet, check-in, and settle accounts for guests.
• Provide exceptional service and personalize guest experiences.
• Promote hotel facilities through up-selling.

Skills

Team spirit

Guest oriented and service minded

Well organised

Strong sense of ethics

Job description

Company Description

Adagio Aparthotel adapts to suit all guests needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio or Adagio Premium.

Job Description

First impressions are everything!

As a Reception Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Benefits

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.

Responsibilities

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up‑selling

Qualifications

• Team spirit
• Guest oriented and service minded
• Well organised
• Has a strong sense of ethics, leads by example

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion