Reception Team Leader

The Scarlet Hotel; Newquay; On-site; GBP 29,000; Full time

Job summary

A family-owned independent hotel in Newquay is looking for a Reception Team Leader to lead the front desk operations, ensuring exceptional guest service and team development. The ideal candidate will have a solid background in hospitality, excellent communication skills, and a passion for creating memorable guest experiences. This role offers a competitive salary and various employee benefits, including discounts and healthcare.

Benefits

Salary of £28,683.20 per annum

28 days holiday per year

Health Shield Healthcare Plan

40% off food and drink

Long service scheme – complimentary stay

Supportive work environment

Qualifications

• Solid background in hospitality and reception team leading.
• Deep commitment to exceptional guest service and team wellbeing.
• Excellent English oral and written communication skills.

Responsibilities

• Lead the reception team during peak times.
• Ensure a thoughtful and unforgettable guest experience.
• Coach teams to deliver exceptional service.

Skills

Clear communication

Problem-solving

Attention to detail

People-focused orientation

Job description

Are you someone who thrives in a dynamic, people-first environment?

Do you balance strategic thinking with hands-on leadership?

Can you create a culture of care, accountability, and excellence?

At Scarlet and Bedruthan we see Reception not just as a desk but the beating heart of our hospitality. As Reception Team Leader you will help set the tone for every guest journey: a calm and confident anchor in our ever-moving coastal setting - where sunrise at Bedruthan and sunset at Scarlet are part of your working week.

What does the role look like?

• Leading from the front during peak times – keeping flow and energy positive and efficient, seeing the sunset and sunrise in each business each week.
• Assisting the management team to create a strong operational rhythm with adaptable plans that work across both hotels.
• Ensuring our guest experience is thoughtful, informed, and unforgettable.
• Helping to coach our teams to deliver exceptional service ensuring billing, payments, and systems are accurate and smooth.
• Being an integral part of team development with seasonal awareness.
• Using feedback, data (including Net Promoter Scores), and team insights to drive continuous improvement.

At Red Hotels, we believe in the power of unity – working as One Team, where every individual’s contribution matters. Every team member, regardless of role or level, must be prepared to step in and support operations whenever needed. The values that define our culture are the heart and foundation of every success we achieve together.

Who are we looking for?

You will have a solid background in hospitality and reception team leading, with a love for mentoring and developing others. You will bring clear communication, calm problem-solving, and a deep commitment to exceptional guest service and team wellbeing.

• Organised, people-focused, and ready to thrive in a fast‑paced, evolving environment.
• A confident communicator.
• A strategic thinker who doesn’t mind rolling up their sleeves and getting stuck in.
• Passionate about creating memorable, meaningful guest journeys from start to finish.
• Excellent with English oral and written communication skills, exhibiting exceptional attention to detail.

Why join us?

As a family‑owned, independent Cornish business, we put people first – guests and team alike. We are proud to create places where everyone feels welcome, valued, and inspired.

When you join RED Hotels, you get:

• Salary of £28,683.20 per annum for 40 hours per week plus tips (5 days including weekends/public holidays)
• A supportive, people‑centric work environment
• Opportunities for learning, growth, and career progression
• 28 days holiday per year (rising to 29 after 1 year)
• Long service scheme – enjoy a complimentary stay at Bedruthan after your first year
• 40% off food and drink + discounts on other hotel services
• Local partnership discounts
• Health Shield Healthcare Plan
• Temporary staff accommodation available for those looking to relocate

This isn’t just a job – it’s a lifestyle rooted in care, creativity, and connection.