Reception Team Leader

Daniel Thwaites PLC; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel group in the UK seeks an experienced Reception Team Leader to enhance guest experiences at a recently refurbished hotel. The role involves managing reception operations, leading a team, and ensuring top-notch service standards. Ideal candidates should have experience in high-quality hotels and strong leadership skills. Competitive salary and various employee benefits, including travel support and tuition programmes are offered.

Benefits

Competitive salary, above NLW

Staff transport

Wagestream access

28 days annual leave

Enhanced pay for maternity/paternity

Health cash plan

Long service awards

Employee Assistance Programme

Discounts at hotel properties

Pension and Life assurance

Bespoke training programmes

Apprenticeships available

Qualifications

• Previous experience in a high-quality Four-Star or Five-Star hotel.
• Strong work ethic and ability to motivate a team.
• Confident computer skills.

Responsibilities

• Welcome guests warmly and professionally.
• Oversee check-in/check-out procedures.
• Supervise and motivate the reception team.

Skills

Exceptional hospitality

Leadership

Team motivation

Strong communication

Customer service

Tools

RezLynx

Job description

We are looking for an experienced Reception Team Leader to report to the Guest Service Manager and deliver a five-star guest experience. As Reception Team Leader, you will be the face of our hotel’s front office operations, delivering exceptional guest experiences while leading a team of receptionists with confidence and grace. You will ensure that every guest interaction reflects the highest standards of luxury hospitality, while fostering a culture of excellence, teamwork, and continuous improvement.

Langdale Chase Hotel, which sits on the banks of beautiful Lake Windermere, has recently undergone a full and significant refurbishment and reopened its doors in November 2023. In that time the hotel has achieved 5 Star Status from the AA and been recognised in the prestigious Times Top 100 Places to Stay, ranked No.3, North of England Hotel of the Year and part of the AA Group of the Year.

Your day to day;

• Welcome guests with warmth, professionalism, and personalized attention
• Oversee check-in/check-out procedures to ensure efficiency and accuracy
• Supervise, coach, and motivate the reception team to deliver five-star service
• Assist in implementing service innovations and process improvements
• Manage staff rotas, shift coverage, and performance evaluations

Who are we looking for?

We are looking for someone who will take pride in the delivery of exceptional hospitality and customer service, either face-to-face at the hotel or by telephone and demonstrate the ability to meet guest requirements and go that extra mile.

You will have previous hands-on experience working in a high quality Four-Star or Five-Star hotel and you must have a strong work ethic and demonstrate the ability to motivate a team. You will be able to work in line with the company’s brand standards.

You will have strong leadership and communication skills with the ability to work well with others to represent the Company and the hotel in a loyal, professional, and knowledgeable manner. We are looking for someone who can maintain calm and composed, even when under pressure

You will have confident computer skills and previous experience working with RezLynx would be advantageous. You will have the flexibility to work hours dependent on workload and seasonal requirements.

In return, we are offering a rewarding role with scope for career progression along with;

• Competitive salary, above NLW
• Staff transport to support with pick up and drop off from local areas
• Wagestream - the ability to access up to 40% of your wages as you earn them each week
• 28 days annual leave (rising to 33 days after 5 years)
• Enhanced maternity and paternity pay
• Health cash plan with access to discounted perks and high street discounts
• Long service awards, including free meals and free stays with your friends or family
• Employee Assistance Programme
• Discounted accommodation, food, and drink in our beautiful properties
• Pension and Life assurance
• Bespoke training programmes accessible to all
• Apprenticeships available
• An engaging & supportive work environment